Felixstowe (FLX)
Managed by Greater Anglia
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
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Toilets
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Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
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Tourist information office
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Shops
Felixstowe
Getting to and from the station
Bicycle parking
Stands,Lockers- Storage sheltered
- Yes
- Storage location
- Cycle stands on platform 1, plus 2 cycle lockers
- Storage spaces
- 18
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2 lockers and34 Sheffield Stand spaces
- Storage CCTV
- No
- Car Park
- No
- Accessible taxis
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Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
- Port
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Near Felixstowe Container Port
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday Closed
Saturday Closed
Sunday Closed
- Customer help points
- Yes
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Help point is on platform 1.
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at station entrance
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
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Monday - Sunday Closed
A guard/conductor is on each train.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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Single platform station. This station has step free access to the platform.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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