Mistley (MIS)
Managed by Greater Anglia
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Mistley
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- No
- Storage location
- Car park
- Storage spaces
- 6
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10Sheffield Stand spaces
- Storage CCTV
- Yes
- Car Park
- Operator
- Greater Anglia
- Phone number
- 0845 600 7245
- Address
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- Email address
- contactcentre@greateranglia.co.uk
- Opening hours
- Number of spaces
- 6 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point
- Information services - opening times
- Customer help points
- Yes
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Help point available in car park
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus services stop on the main road, by the station entrance.
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
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As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
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Monday - Sunday Closed
A guard/conductor is on each train to help customers.
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to both platforms HOWEVER, PLEASE NOTE. Step free Access to platform 1 (towards Manningtree) is via the Barrow Crossing at the end of the platform. This ramp is quite steep so may not be suitable for all.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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