Last updated:Today at 16:25
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Last updated:Today at 13:19
Train companies affected:National Rail
New Eltham station, Station Approach, off Footscray Road, New Eltham, Greater London, SE9 2AB
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This station is not continuously staffed please see staffing times for details of when staff are available.
On way in to access trains from Station Approach entrance
Zone 4
Yes
Yes
There are two Ticket Vending Machine's on the station forecourt
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Yes
Yes
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Train running Information and advice on how to get assistance available through the Help Point.
Yes
On platform
This station has Secure station accreditation - For more information contact 0345 322 7021
No
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road.
Yes
Yes
There are two Ticket Vending Machine's on the station forecourt
Yes
There are standing height and wheelchair height ticket counters available.
Yes
Yes
Yes
Platform 1 Only available when staff present
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Yes
Yes
Public telephones are not wheelchair accessible
Yes
Yes
Accessible taxis are available to book
Yes
6 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
On platform
Yes
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Yes
Platform 1- Available during staffing hours
Yes
Platform 1 Only available when staff present
No
Yes
Only available when staff present
Heated waiting area in booking hall only available when staff are present
Yes
APCOA Parking
115 spaces
6 spaces
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Yes
Yes
Parking charges apply
Yes
Yes
Coffee kiosk and Selecta vending machine
Yes
Yes
Yes
Public telephones are not wheelchair accessible
46 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Stands
upside platform
Yes
No
There are no cycle hire facilities at this station
Towards Dartford - Bus stop J outside Ladbrokes on Footscray Road (what 3 words: origin.hops.flops).
Towards Hither Green - Bus stop F outside the Co-Op on Footscray Road (what 3 words: spring.farms.editor).
Information to plan your onward journey is available in a printable format here
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