The Hawthorns (THW)

Managed by West Midlands Railway 

 
The Hawthorns station
Halfords Lane
West Bromwich
West Midlands
B66 2HB
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

    Toilets The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

The Hawthorns

Stations made easy

Route planning around the station including maps and platforms

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Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands,Lockers
Storage sheltered
No
Storage spaces
20

Cycle storage lockers are available upon application.

Storage CCTV
Yes
Car Park
Station Car Park
Operator
Network West Midlands
Address
-
-
Opening hours
Number of spaces
182  with 12 accessible spaces available
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge 
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
There is no charge for railway users to park their cars in this car park
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122

Accessible taxis

Accessible taxis are not available

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 17:00
Saturday 09:00 - 16:00
Sunday Closed
Location

A Permit to Travel Machine is available for use when no other ticket buying facilities are available.

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from ticket office 
Information services - opening times
Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 18:00
Saturday 09:00 - 17:00
Sunday 00:00 - 00:00
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes

On both platforms

Customer Services

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.

**The Hawthorns Station is accredited by the Secure Station Scheme**

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park.

Facilities

 
ATM Machine
No
Toilets
Yes
Toilets Location
The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
0800 0248998
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Monday - Sunday 24 Hours a Day

24 hours, 7 days a week (except Christmas Day and Boxing Day)

Staff help available
Yes

This station is staffed part time.  This means that during ‘staff help available opening times’ your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

Staff help available opening times
Monday, Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 17:00
Saturday 09:00 - 16:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during ‘staff help available opening times’  When station staff aren’t available, the assistance meeting point is on the platform where your service is due to depart.  Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.   

Wheelchairs available
No

Station Map

 
Station plan

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