Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 12 January 2022 22:41

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late night / early morning service to / from Exeter St Davids from Monday 28 to Thursday 31 March
Amended late night service between Henley-on-Thames and Twyford from Monday 28 to Thursday 31 March
Amended evening trains in the Bridgwater area from Monday 28 to Thursday 31 March
Amended 07:51 London Paddington to Penzance service on Sunday 27 March
Amended early morning service to / from Westbury on Sunday 27 March
Amended services to / from London Paddington on Sunday 27 March
Buses replace trains between Warminster and Salisbury on Sunday 20 March
Amended late night / early morning services via Didcot Parkway from Monday 14 to Friday 18 March
Amended services between Reading and Guildford on Sunday 13 March
Amended services between Par and Newquay on Sunday 13 March
Amended services to / from London Paddington on Sunday 13 March
Amended 23:34 Reading to Gatwick Airport on Saturday 12 March
Amended services between Liskeard and Looe on Saturday 12 March
Amended late night trains through Chippenham from Monday 4 to Thursday 7 April
Amended evening services between Plymouth and Newton Abbot from Monday 4 to Thursday 7 April
Amended late night / early morning services between London Paddington and Reading / Didcot Parkway on Saturday 22 and Sunday 23 January
Amended late night / early morning London Paddington to Swansea service from Monday 4 to Friday 8 April
Buses replace trains between Reading and Guildford on Sunday 3 April
Buses replace early morning trains between Reading and Basingstoke on Sunday 3 April
Buses replace trains between Didcot Parkway and Oxford on Sunday 3 April
Amended early morning service through Slough on Sunday 3 April
Amended service to / from Portsmouth Harbour on Saturday 2 and Sunday 3 April
Buses replace early morning trains to / from Burnham / Taplow on Saturday 2 April
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 2 April
Amended 00:45 Oxford to Reading service on Saturday 2 April
Amended evening Great Western Railway services between Redhill and Gatwick Airport from Monday 28 March to Friday 1 April
Amended 23:30 London Paddington to Didcot Parkway service on Friday 1 April
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 28 March to Friday 1 April
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 27 March
Buses replace trains between Cardiff Central / Port Talbot Parkway and Swansea on Sunday 27 March
Amended morning trains in the Taunton / Bridgwater area on Sunday 27 March
Buses replace trains before 09:30 between Reading and Basingstoke on Sunday 27 March
Amended 00:12 Marlow to Maidenhead service on Sunday 27 March
Amended 23:23 Newbury to Reading service on Sunday 27 March
Amended 07:27 London Paddington to Didcot Parkway service on Sunday 27 March
Buses replace late night trains to / from Pangbourne on Sunday 27 March
Amended 23:11 Bristol Temple Meads to Frome service on Saturday 26 March
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 26 and Sunday 27 March
Amended morning trains between Bedwyn and Newbury on Saturday 26 and Sunday 27 March
Buses replace trains between Southampton and Bournemouth on Saturday 26 and Sunday 27 March
Amended evening trains in the Bridgwater area from Monday 21 to Thursday 24 March
Buses replace evening / morning trains between Reading / Newbury and Bedwyn from Monday 21 to Friday 25 March
Amended 22:48 London Paddington to Swansea service on Monday 21 and Tuesday 22 March
Amended morning trains in the Taunton / Bridgwater area on Sunday 20 March
Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 21 to Thursday 24 March
Amended evening / morning Great Western Railway services between Reading and Guildford from Monday 21 to Friday 25 March
Buses replace trains between Cardiff Central / Port Talbot Parkway and Swansea on Sunday 20 March
Buses replace trains between Swindon / Newbury and Bedwyn / Pewsey on Saturday 19 and Sunday 20 March
Buses replace trains between Gloucester and Cheltenham Spa / Worcester Foregate Street on Sunday 20 March
Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 19 March
Buses replace early morning trains to / from Burnham / Taplow on Saturday 19 March
Amended 00:45 Oxford to Reading service on Saturday 19 March
Buses replace trains between Basingstoke / Romsey and Southampton Central on Saturday 19 and Sunday 20 March
Amended 23:42 Swindon to Cheltenham Spa from Monday 7 to Thursday 10 March
Amended 22:36 Worcester Shrub Hill to Bristol Temple Meads from Monday 7 to Thursday 10 March
Amended services between Reading and Guildford on Sunday 6 March
Amended trains in the Liskeard area on Saturday 5 March
Buses replace trains between Guildford and Gatwick Airport on Sunday 13 March
Amended early morning services to / from Bristol Temple Meads on Sunday 13 March
Amended service between Cardiff Central and Swansea on Sunday 13 March
Buses replace trains between Reading and Winchester on Sunday 13 March
Amended service at Newbury and Pewsey on Saturday 12 and Sunday 13 March
Amended services between Swindon and Westbury on Saturday 12 and Sunday 13 March
Buses replace trains between Warminster and Salisbury on Saturday 12 and Sunday 13 March
Amended late night / early morning services at Burnham and Taplow on Saturday 12 and Sunday 13 March
Buses replace trains between Newbury and Bedwyn on Saturday 12 and Sunday 13 March
Amended evening / late night GWR service through Bristol Temple Meads from Monday 14 to Thursday 17 March
Amended 23:50 London Paddington to Reading service on Friday 18 March
Amended 23:30 London Paddington to Didcot Parkway on Friday 18 March
Amended evening / morning trains in the Cardiff Central area from Monday 14 to Friday 18 March
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 15 to Friday 18 March
Amended late night / early morning service to / from Burnham / Taplow from Monday 14 to Friday 18 March
Amended late night / early morning service to / from Exeter St Davids from Monday 14 to Thursday 17 March
Amended late night / early morning service to / from Pangbourne on Monday 14 and Wednesday 16 March
Amended morning services via Bridgwater on Sunday 6 March
Buses replace trains between Port Talbot Parkway and Swansea / Carmarthen on Sunday 6 March
Amended 22:57 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 6 March
Amended morning trains in the Bath Spa area on Sunday 6 March
Amended morning services in the Westbury area on Sunday 6 March
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 6 March
Amended evening / morning trains in the Dawlish area on Saturday 5 and Sunday 6 March
Buses replace trains between Swansea and Carmarthen on Saturday 5 March
Amended Great Western Railway service to / from Swansea on Thursday 10 March
Buses replace trains between Truro and Falmouth Docks on Saturday 5 and Sunday 6 March
Buses will replace early morning trains to / from Burnham / Taplow on Saturday 5 March
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 5 March
Amended 00:45 Oxford to Reading service on Saturday 5 March
Buses replace trains between St Austell / Truro and Penzance from Saturday 5 to Sunday 13 March
Amended evening / late night GWR service through Bristol Temple Meads from Monday 7 to Thursday 10 March
Amended service to / from London Paddington on Sunday 6 March
Amended 22:48 London Paddington to Swansea service from Monday 7 to Thursday 10 March
Amended late night services via Exeter St David's on Monday 28 February and Tuesday 1 March
Buses replace early morning trains between Reading and Basingstoke on Sunday 27 February
Amended late night services between London Paddington and Penzance on Friday 4 March
Amended 23:50 London Paddington to Reading on Friday 4 March
Amended 23:30 London Paddington to Didcot Parkway on Friday 4 March
Amended 22:48 London Paddington to Swansea on Wednesday 2 and Thursday 3 March
Amended 05:34 Bedwyn to London Paddington from Tuesday 1 to Friday 4 March
Amended early morning services between Cheltenham Spa and Worcester on Tuesday 1 and Wednesday 2 March
Amended late night / early morning services between Reading and Gatwick Airport from Monday 28 February to Friday 4 March
Amended late night service between Exeter St David's and Barnstable from Monday 28 February until Thursday 3 March
Amended 23:42 Swindon to Cheltenham Spa service from Monday 28 February until Thursday 3 March
Amended late night service between Swindon and Bristol Temple Meads from Monday 28 February until Thursday 3 March
Amended late night service between Bristol Temple Meads and Westbury from Monday 28 February until Thursday 3 March
Amended late night / early morning London Paddington to Reading services from Monday 28 February until Friday 4 March
Amended 00:12 Marlow to Maidenhead on Sunday 27 February
Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 28 February until Tuesday 1 March
Buses replace early morning / late night trains between Reading and Newbury / Bedwyn on Sunday 27 February
Buses replace late night trains between Gloucester and Cheltenham Spa from Monday 28 February until Tuesday 1 March
Buses replace trains between Reading and Guildford on Saturday 26 and Sunday 27 February
Amended services to / from London Paddington on Saturday 26 and Sunday 27 February
Amended early morning services between Reading and Bedwyn on Saturday 26 February
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 26 and Sunday 27 February
Amended service to / from Southampton Central on Saturday 26 and Sunday 27 February
Amended evening trains in the Totnes area from Tuesday 22 to Friday 25 February
Amended service to / from Southampton Central on Saturday 19 and Sunday 20 February
Buses replace trains between Bristol Temple Meads and Bristol Parkway / Severn Beach from Saturday 19 to Sunday 27 February
Buses replace trains between Guildford and Shalford on Sunday 20 February
Amended morning Great Western Railway services between Swansea and Cardiff Central on Sunday 20 February
Amended late night trains through Didcot Parkway from Monday 21 to Thursday 24 February
Amended trains to / from London Paddington from 22:15 on Saturday 19 and on Sunday 20 February
Buses replace morning / evening trains to / from Burnham / Taplow on Sunday 20 February
Amended late night services through Bristol Temple Meads from Monday 21 to Thursday 24 February
Amended 00:45 Oxford to Reading service on Saturday 19 February
Buses replace trains between Crediton and Okehampton / Barnstaple from Saturday 19 to Sunday 27 February
Amended early morning GWR services to / from Gatwick Airport from Tuesday 22 to Friday 25 February
Amended 20:48 and 22:48 London Paddington to Swansea trains from Monday 21 to Thursday 24 February
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 21 to Thursday 24 February
Amended late night service through Worcester Shrub Hill from Monday 21 to Thursday 24 February
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 19 and Sunday 20 February
Amended late night service between Henley-on-Thames and Twyford from Monday 14 to Thursday 17 February
Amended services to / from London Paddington on Sunday 13 February
Amended late night services between London Paddington and Reading on Saturday 12 February
Amended evening services between Plymouth and Newton Abbot from Monday 14 to Thursday 17 February
Amended 05:34 Bedwyn to London Paddington service from Tuesday 15 to Friday 18 February
Amended early morning services between Reading and Redhill / Gatwick Airport from Monday 14 to Friday 18 February
Amended evening / morning trains in the Cardiff Central area from Monday 14 to Friday 18 February
Amended evening trains in the Westbury area from Monday 14 to Thursday 17 February
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 15 to Friday 18 February
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 14 to Friday 18 February
Buses replace evening / morning trains to / from Pangbourne from Monday 14 to Friday 18 February
Amended 20:43 and 21:43 London Paddington to Swansea service on Sunday 13 February
Amended Great Western Railway morning service through Westbury on Sunday 13 February
Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 13 February
Amended early morning service to / from Bedwyn on Saturday 12 February
Amended 23:11 Bristol Temple Meads to Frome service on Saturday 12 February
Buses replace trains between Reading and North Camp on Saturday 12 and Sunday 13 February
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 12 and Sunday 13 February
Amended early morning service from Oxford on Monday 14 February
Amended 23:45 London Paddington to Penzance service on Friday 18 February
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Friday 18 February
Amended 23:30 Cardiff Central to Bristol Temple Meads from Monday 31 January to Wednesday 2 February
Amended services to / from London Paddington on Sunday 23 January
Amended 23:45 London Paddington to Penzance on Friday 11 February
Amended late night service between Newbury and Bedwyn on Friday 11 February
Buses replace trains between Salisbury / Romsey and Southampton Central on Saturday 5 and Sunday 6 February
Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 6 February
Amended early morning services between Reading and Redhill / Gatwick Airport from Wednesday 9 to Friday 11 February
Amended 22:48 London Paddington to Swansea on Wednesday 9 and Thursday 10 February
Amended 03:46 Swansea to London Paddington from Tuesday 8 to Friday 11 February
Amended evening trains in the Swindon / Chippenham area on Sunday 6 February
Amended 23:20 Gatwick Airport to Reading from Tuesday 8 to Thursday 10 February
Amended morning services between Warminster and Westbury on Sunday 6 February
Amended services between Plymouth and Newton Abbot from Monday 7 to Thursday 10 February
No Great Western Railway services between Redhill and Gatwick Airport on Saturday 5 and Sunday 6 February
Buses replace early morning trains to / from Burnham / Taplow on Saturday 5 February
Amended 00:45 Oxford to Reading service on Saturday 5 February
Amended late night services in the Bristol Temple Meads area from Monday 7 to Thursday 10 February
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Saturday 5 and Sunday 6 February
Buses replace late night / early morning trains between Reading and Bedwyn from Monday 7 to Friday 11 February
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 7 and Tuesday 8 February
Amended Great Western Railway services to / from London Paddington on Sunday 16 January
Amended services in the Portsmouth area on Saturday 29 and Sunday 30 January
Buses replace trains between Reading / Didcot Parkway and Swindon on Saturday 29 and Sunday 30 January
Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 30 January
Amended services between Swindon and Chippenham on Sunday 30 January
Amended late night / early morning services through Teignmouth on Saturday 29 and Sunday 30 January
Amended early morning services to / from Brighton on Saturday 29 January
Amended evening services between Plymouth and Newton Abbot from Monday 31 January to Thursday 3 February
Amended Great Western Railway services between London Paddington and Newbury / Bedwyn on Saturday 29 and Sunday 30 January
Amended services between Gloucester and Bristol Temple Meads on Sunday 30 January
Amended late night / early morning London Paddington to Swansea service from Monday 31 January to Friday 4 February
Amended 23:45 London Paddington to Penzance service on Friday 4 February
Amended 23:30 London Paddington to Didcot Parkway service on Friday 4 February
Amended late night / early morning service at Burnham and Taplow from Monday 31 January to Friday 4 February
Amended late night / early morning service between London Paddington / Didcot Parkway and Oxford on Monday 31 January to Friday 4 February
Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 31 January to Thursday 3 February
Amended service to / from Pangbourne on Sunday 23 January
Amended late night service to / from Burnham on Sunday 23 January
Amended early morning service to / from Basingstoke on Sunday 23 January
Buses replace trains between Castle Cary and Yeovil Pen Mill on Sunday 23 January
Amended early morning trains in the Exeter St Davids area on Sunday 23 January
Buses replace trains between Didcot Parkway and Swindon on Saturday 22 and Sunday 23 January
Amended services between London Paddington and Bristol Temple Meads / Cardiff Central on Saturday 22 January
Buses replace trains between Reading / Didcot Parkway and Swindon on Saturday 15 and Sunday 16 January
Amended evening services between Plymouth and Newton Abbot from Monday 24 to Thursday 27 January
Amended evening trains in the Teignmouth area on Saturday 22 January
Amended service between Reading and Newbury / Bedwyn on Saturday 22 and Sunday 23 January
Amended evening trains in the Gloucester area from Monday 24 to Thursday 27 January
Amended 04:10 Didcot Parkway to Reading service on Monday 24 January
Amended 00:45 Oxford to Reading service on Saturday 22 January
Amended late night / early morning service to / from Burnham and Taplow on Saturday 22 January
Amended evening services between Plymouth and Newton Abbot from Monday 17 to Thursday 20 January
Buses replace trains between St Austell / Par and Newquay from Friday 21 to Thursday 27 January
CANCELLED: Early morning engineering work in the Bedwyn area from Tuesday 18 to Friday 21 January
Amended evening / morning trains in the Cardiff Central area from Monday 17 to Friday 21 January
Amended 23:42 Swindon to Cheltenham Spa service from Monday 17 to Thursday 20 January
Amended evening services between Swindon and Bristol Temple Meads from Monday 17 to Thursday 20 January
Amended evening trains in the Westbury area from Monday 17 to Thursday 20 January
Amended 00:18 Henley-on-Thames to Reading service from Tuesday 18 to Friday 21 January
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 17 to Friday 21 January
Buses replace evening / morning trains to / from Pangbourne from Monday 17 to Friday 21 January
Amended evening trains to / from Barnstaple from Monday 17 to Wednesday 19 January
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 17 and Tuesday 18 January
Amended evening / morning services in the Cheltenham Spa area from Monday 17 to Wednesday 19 January
Buses replace evening / morning trains to / from Burnham on Sunday 16 January
Amended trains between Oxford and Didcot Parkway after 11:00 on Sunday 16 January
Buses replace trains between Reading and North Camp / Guildford on Saturday 15 and Sunday 16 January
Amended evening / morning trains in the Exeter St Davids area on Saturday 15 and Sunday 16 January
Buses replace trains between Fratton and Portsmouth Harbour from Saturday 15 until Sunday 23 January
Amended service between Reading and Newbury / Bedwyn on Saturday 15 and Sunday 16 January
Buses replace trains between Newton Abbot and Paignton on Saturday 15 and Sunday 16 January
Amended early morning Swansea to London Paddington service on Sunday 2 January
Buses replace evening trains to / from Pangbourne on Sunday 2 January