Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 17 January 2020 16:31

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between North Camp and Redhill / Gatwick Airport on Friday 10 April
Amended service through Westbury on Friday 10 April
Buses replace trains between Maidenhead and Marlow on Saturday 22 and Sunday 23 February
Amendments to late night / early morning trains between Reading and Gatwick Airport from Tuesday 7 to Thursday 9 April
Amended late night / early morning Great Western Railway service through Taunton from Monday 6 to Thursday 9 April
Buses replace trains between Reading / Aldershot and Guildford on Sunday 5 April
Amended service in the Havant area on Sunday 5 April
Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 5 April
Amended service between London Paddington and Cardiff Central on Sunday 5 April
Buses replace trains between Maidenhead and Marlow before 09:15 on Sunday 5 April
Amended late night / early morning Great Western Railway service through Cardiff Central from Monday 6 to Friday 10 April
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 6 to Friday 10 April
Amended service between Frome / Castle Cary and Taunton on Saturday 4 and Sunday 5 April
Buses replace early morning trains to / from Burnham / Taplow on Saturday 4 April
Amended 00:45 Oxford to Reading service on Saturday 4 April
Amended trains to / from Bedwyn on Saturday 4 April
Amended 23:18 Gatwick Airport to Reading service from Monday 6 to Wednesday 8 April
Amended late night / early morning service through Totnes from Monday 6 to Wednesday 8 April
Amended early morning Great Western Railway trains at Westbury on Sunday 29 March
Reduced train service to / from Guildford on Sunday 29 March
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 29 March
Amended services from / to London Paddington on Sunday 29 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 29 March
Buses replace trains between Worcester Shrub Hill / Worcestershire Parkway and Gloucester on Sunday 29 March
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 28 March
No late night / early morning trains at Burnham or Taplow on Saturday 28 and Sunday 29 March
No late night / early morning trains at Pangbourne on Saturday 28 March
Buses replace trains between Castle Cary and Taunton on Saturday 28 and Sunday 29 March
Buses replace trains between Yeovil Pen Mill / Wareham and Weymouth on Saturday 28 and Sunday 29 March
Amended late night trains between London Paddington and Cardiff Central / Swansea on Wednesday 1 and Thursday 2 April
Amended 23:34 London Paddington to Didcot Parkway service on Friday 3 April
Reduced service between Castle Cary and Taunton from Monday 30 March to Friday 3 April
Buses replace trains between Crediton and Barnstaple from Monday 30 March to Sunday 5 April
Amended evening / morning services between Fratton and Portsmouth Harbour from Monday 30 March to Thursday 2 April
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 30 March to Friday 3 April
Buses replace late night / early morning services between Didcot Parkway and Oxford from Monday 30 March to Thursday 2 April
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 30 and Tuesday 31 March
Amended 23:45 Bristol Temple Meads to Frome service on Monday 30 and Tuesday 31 March
Buses replace trains between Romsey via Redbridge / Eastleigh and Southampton Central on Sunday 22 March
Buses replace trains between Worcester Shrub Hill and Hereford on Sunday 22 March
No trains at Cheltenham Spa on Sunday 22 March
Buses replace trains between North Camp and Shalford on Sunday 22 March
Amended morning trains between Warminster and Westbury on Sunday 22 March
Amended services to / from Swansea / Carmarthen on Saturday 21 and Sunday 22 March
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 21 March
Amended 00:45 Oxford to Reading service on Saturday 21 March
Buses replace trains to / from Newquay on Saturday 21 and Sunday 22 March
Amended late night / early morning Great Western Railway service from Monday 23 to Friday 27 March
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 15 March
No late night / early morning trains at Burnham or Taplow on Saturday 14 and Sunday 15 March
No late night / early morning trains at Pangbourne on Saturday 14 and Sunday 15 March
Buses replace trains between North Camp and Shalford on Sunday 15 March
Amended morning trains in the Gloucester / Cheltenham Spa area on Tuesday 17 to Friday 20 March
Buses replace trains between Crediton and Barnstaple after 21:30 from Monday 16 to Thursday 19 March
Amended 22:48 London Paddington to Swansea service from Monday 16 to Thursday 19 March
Amended 23:32 London Paddington to Cardiff Central service from Monday 16 to Thursday 19 March
Buses replace evening / morning trains to / from Pangbourne from Monday 16 to Friday 20 March
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 16 to Friday 20 March
Buses replace trains between Castle Cary and Taunton on Saturday 14 and Friday 27 March
Buses replace late night trains between Gloucester and Cheltenham Spa on Monday 16 and Tuesday 17 March
Amended evening / morning Great Western Railway services on Sunday 15 and Monday 16 March
No trains between Par and Newquay on Saturday 14 and Sunday 15 March
Amended 05:15 Taunton to Cardiff Central service on Monday 16 March
No trains at Redhill on Sunday 8 March
Buses replace trains between Reading / Didcot Parkway and Swindon on Sunday 8 March
Amended service between Ford and Brighton on Sunday 8 March
Amended morning trains between Warminster and Westbury on Sunday 8 March
Amended train services between Reading and Oxford / Bedwyn on Sunday 8 March
Buses replace trains between Gloucester and Bristol Temple Meads on Sunday 8 March
Buses replace trains between Liskeard and Newquay / Truro on Sunday 8 March
Amended overnight Great Western Railway trains from Monday 9 to Thursday 12 March
Amended 23:34 Reading to Gatwick Airport service on Saturday 7 March
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 7 March
Buses replace early morning trains to / from Burnham / Taplow on Saturday 7 March
Amended 00:45 Oxford to Reading service on Saturday 7 March
Buses replace trains between Reading and Blackwater / Ascot on Sunday 1 March
Amended early morning service between Reading and Basingstoke on Sunday 1 March
Amended 00:12 Marlow to Maidenhead on Sunday 1 March
Amended service between Yeovil Pen Mill and Weymouth on Saturday 29 February and Sunday 1 March
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 1 March
Buses will replace trains between Reading / Didcot Parkway and Swindon on Saturday 29 February and Sunday 1 March
Buses replace evening / morning trains to / from Pangbourne on Saturday 29 February and Sunday 1 March
Buses replace trains between Plymouth / Truro and Penzance on Sunday 1 March
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 29 February and Sunday 1 March
Buses replace trains between Liskeard and Looe from Tuesday 3 to 05:45 Friday 6 March
No late night / early morning trains to / from Burnham or Taplow from Monday 2 to Saturday 6 March
Buses replace Great Western Railway overnight / early morning trains between Didcot Parkway and Oxford from Monday 2 to Thursday 5 March
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 2 and Tuesday 3 March
Amended late night / early morning Great Western Railway trains in the Dawlish area on Sunday 1 March
Buses replace trains between Cardiff Central and Swansea on Sunday 23 February
No trains at Southampton Central on Sunday 23 February
Amended early morning service between Twyford and Henley-on-Thames on Sunday 23 February
Amended 00:45 Oxford to Reading on Saturday 22 February
Amended evening services in the Bristol area from Monday 24 to Thursday 27 February
Buses replace late night / early morning trains between Guildford and Reading from Monday 24 to Friday 28 February
Amended evening London Paddington to Swansea services from Monday 24 to Friday 28 February
Amended evening services between Reading and Newbury / Bedwyn from Monday 24 to Friday 28 February
Amended evening / overnight trains between Taunton and Tiverton Parkway from Monday 24 to Friday 28 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 16 February
Amended overnight Great Western Railway trains from Monday 17 to Thursday 20 February
Buses replace evening / morning trains to / from Pangbourne on Monday 17 to Wednesday 19 February
Buses replace overnight trains to / from Burnham and Taplow from Monday 17 to Friday 21 February
Buses replace trains between Yeovil Pen Mill and Weymouth from Saturday 15 to Friday 21 February
Buses replace evening / morning trains to / from Pangbourne on Saturday 15 and Sunday 16 February
Buses replace trains to / from Basingstoke on Sunday 16 February
Buses replace late night / early morning trains between Maidenhead and Marlow on Saturday 15 and Sunday 16 February
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 15 and Sunday 16 February
Amended early morning trains in the Exeter St Davids area on Monday 17 February
Improvement works on the St Ives branch line from Saturday 15 to Tuesday 18 February
Buses replace trains between Plymouth / Truro and Penzance from late on Friday 14 to Sunday 23 February
Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 11 to Friday 14 February
Buses replace trains between Swindon and Bath Spa / Westbury until 11:15 on Sunday 9 February
Amended 22:48 London Paddington to Swansea service from Monday 10 to Thursday 13 February
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 10 to Thursday 13 February
Buses replace trains between Salisbury and Romsey / Southampton Central on Sunday 9 February
Amended 23:42 Swindon to Cheltenham Spa service from Monday 10 to Thursday 13 February
Buses replace early morning trains to / from Burnham / Taplow on Saturday 8 February
Amended 00:45 Oxford to Reading on Saturday 8 February
Amended service to / from London Paddington on Sunday 2 February
Buses replace trains between Exeter Central and Exeter St Davids on Sunday 2 February
Buses replace trains between Cardiff Central and Bristol Parkway / Gloucester until 16:20 on Sunday 2 February
Buses replace trains between Salisbury and Romsey / Southampton Central on Saturday 1 and Sunday 2 February
Amended midweek late night / early morning Great Western Railway service from Monday 3 to Friday 7 February
Amended evening Great Western Railway services to / from London Paddington on Saturday 1 February
Amended 21:57 London Paddington to Cardiff Central service on Saturday 1 February
No late night / early morning trains to / from Burnham or Taplow from Monday 3 to Saturday 8 February
Buses replace late night trains to / from Pangbourne on Friday 7 February
Buses replace trains between Yeovil Pen Mill and Weymouth on Saturday 1 and Sunday 2 February
Buses replace late night trains between Slough and Windsor & Eton Central on Saturday 1 and Sunday 2 February
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 1 and Sunday 2 February
Buses replace evening trains to / from Pangbourne on Saturday 1 February
Amended late night service through Swindon from Monday 27 to Thursday 30 January
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 27 to Thursday 30 January
Amended 21:45 Penzance to London Paddington Night Riviera Sleeper service from Monday 27 to Thursday 30 January
Amended 21:04 London Paddington to Plymouth service on Thursday 30 January
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 27 to Thursday 30 January
Amended early morning trains between Swansea and Cardiff Central on Sunday 26 January
Buses replace trains between Swindon and Westbury via Melksham on Sunday 26 January
Amended 21:46 London Paddington to Worcester Shrub Hill on Sunday 26 January
Reduced and amended service in the Reading / London Paddington area on Sunday 26 January
Buses replace trains between Exeter St Davids and Plymouth on Sunday 26 January
Amended trains to / from Pangbourne on Saturday 25 and Sunday 26 January
Buses replace trains between Castle Cary / Yeovil Pen Mill and Weymouth on Saturday 25 and Sunday 26 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Saturday 25 and Sunday 26 January
CANCELLED Engineering work between Twyford and Henley-on-Thames on Saturday 25 and Sunday 26 January
Buses replace trains between Swindon and Westbury on Sunday 19 January
Amended morning services between Reading and Newbury / Bedwyn on Sunday 19 January
Buses replace trains between Tiverton Parkway / Exeter St Davids and Plymouth on Sunday 19 January
Amended late night / early morning service between Maidenhead and Marlow from 22:45 on Saturday 18 until 08:00 on Sunday 19 January
Buses replace trains between Fareham / Havant and Portsmouth Harbour on Sunday 19 January
Amended late night / early morning Great Western Railway trains from Monday 20 to Friday 24 January
No late night / early morning trains at Pangbourne from Monday 20 to Saturday 25 January
No late night / early morning trains to / from Burnham or Taplow from Monday 20 to Saturday 25 January
Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 18 and Sunday 19 January
Buses replace late night trains to and from Pangbourne on Saturday 18 and Sunday 19 January