Arriva Trains Wales

 

Train Type
Class 67 locomotive-hauled train with Mk3 carriages
(Please see Helpful Information table (below) for further information on locomotive-hauled trains)
Routes operated

Some Cardiff Central to Holyhead services

Accommodation for wheelchair users in First Class? No
First Class accessible toilet? No
Accommodation for wheelchair users in Standard Class? Yes* - Please see Helpful Information table (below)
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? No
Priority seating? No
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Train Type

Class 142 - 2 carriage diesel multiple unit

Class 143 - 2 carriage diesel multiple unit
Routes operated

Cardiff Valleys and South Wales local services

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? No
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Train Type
Class 150 - 2 carriage diesel multiple unit
Routes operated

Cardiff Valleys and many non-express and suburban services across the Arriva Trains Wales network

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? No
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Train Type
Class 153 - 1 carriage diesel multiple unit
Routes operated

Arriva Trains Wales routes outside the Cardiff Valleys

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 1
Standard Class accessible toilet? No
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? No
Audible information? Yes
Visual information? No
Customer service staff available onboard? Yes

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Train Type
Class 158 - 2 carriage diesel multiple unit
Routes operated

Arriva Trains Wales long distance and mainline express routes       

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? Yes
Standard Class accessible toilet? Yes - Please note that the accessible toilet will only accommodate wheelchairs up to 580mm in width
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? No
Audible information? Yes
Visual information? Yes - Passenger information screens
Customer service staff available onboard? Yes

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Train Type
Class 175 - 2 or 3 carriage diesel multiple unit
Routes operated

Arriva Trains Wales mainline express routes           

Accommodation for wheelchair users in First Class? N/A
First Class accessible toilet? N/A
Accommodation for wheelchair users in Standard Class? 2
Standard Class accessible toilet? Yes
Standard toilet? Yes
Boarding ramp available? Yes
Priority seating? No
Audible information? Yes
Visual information? Yes - Passenger information screens
Customer service staff available onboard? Yes

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Helpful Information

Arriva Trains Wales have produced a very helpful and comprehensive document providing information on assisted rail travel, the document entitled 'Making Rail Accessible: Helping Older and Disabled Passengers' can be found here.

For help with booking assisted travel with Arriva Trains Wales, via the Arriva Trains Wales website, you can follow this link.
Arriva Trains Wales 'Making Rail Accessible: Guide to Policies and Practices' can be found here.
*Locomotive-hauled trains (Class 67): Arriva Trains Wales operates two trains of this type, usually on weekdays. One operates on Welsh Government's, "Y Gerallt Cymro" Business Class service between Holyhead and Cardiff Central. This is a limited-stop return service between North Wales and Cardiff, departing Holyhead in the early morning and returning to North Wales in the early evening. The second locomotive-hauled train operates between North Wales and Manchester Piccadilly on a number of journeys each weekday.

Both locomotive-hauled trains will offer wheelchair spaces in the carriages; however, no wheelchair accessible toilet facilities are available on either. Reservations for wheelchairs can be made for these trains; however, Arriva Trains Wales advise customers who use a wheelchair to consider making use of other trains services between North Wales and Cardiff / Manchester, which do convey wheelchair accessible toilet facilities.

Please also be aware that the access doors of these trains are not power-operated and have to be opened using the external door handle when boarding from a platform and reaching out of the train window to lower the handle if you wish to alight the train.

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