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East Midlands Trains (EM)
Information last updated 18 January 2012 11:39
- Company name
- East Midlands Trains
- Managing director
- David Horne
- Head office
-
1 Prospect Place
Millennium Way
Pride Park
Derby
DE24 8HG08457 125 678
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Sunday 06:00-22:00
- Primary phone
- 08457 125 678
- Fax
- 08456 010 988
- Minicom / Textphone
- 18001 0845 7125 678 (For customers with hearing impairments)
- Address
-
Customer Relations
East Midlands Trains
Freepost RSAK-GETK-BSJX
Nottingham
NG2 3DQ - getintouch@eastmidlandstrains.co.uk
- Note
-
Customers wishing to make any payment by cheque should make them payable to East Midlands Trains.
- Lost property
- Yes
- Note
-
When items of lost property are found on East Midlands Trains, it is generally recovered at the train’s final destination.
Please contact the Nottingham lost property office on 0115 957 6525.
- Assisted travel
- Yes
- Primary phone
- 08457 125 678
- Minicom / Textphone
- 08457 078 051 (For customers with hearing impairments)
- Note
-
Copies of the East Midlands Trains Disabled People's Protection Policy is available from the Customer Relations team.
Ticketing & fares
- Telesales
- Monday-Sunday 06:00-22:00
- Primary phone
- 08457 125 678
- Note
-
Tickets will be delivered within 5 working days.
Next day delivery available at £6 (tickets should be ordered before 2pm)
Tickets may be collected from station or ticket office if facilities are available
- Group travel
- Yes
- Primary phone
- 08457 125 678
- Seat reservations
- Yes
- Note
-
On East Midlands Mainline services and limited East Midlands Connect services.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
There is no charge for carrying your bike by train.
- On East Midlands Mainline (London-Leicester-Nottingham-Derby-Sheffield), reservations are compulsory and space is limited
- On East Midlands Connect (Liverpool to Norwich route), reservations are compulsory and space is limited
- On All other routes, there are only two cycle spaces per train and it is not possible to reserve in advance. Where space is at a premium, priority will be given to passengers whose mobility is impaired.
Note: If you are travelling with a cycle, you must make yourself known to the station platform staff.
To reserve a space for your bike and for more information call 08457 125 678 or download cycle reservation form (this takes you to the form, located on the East Midlands Trains website) and email to cycle.reservations@eastmidlandstrains.co.uk.
- Telephones
- No
Engineering work
- Service disruptions
- Early morning engineering work between Wellingborough and Luton from Tuesday 17 to Friday 20 April 2012
- Engineering work between Hazel Grove and Chinley and between Dore & Totley and Sheffield on Sunday 15 April 2012
- Engineering work between Sheffield and Chesterfield on Sunday 15 April 2012
- Engineering work between Bedford and Luton from 23:55 on Saturday 14 April until 09:20 on Sunday 15 April 2012
- Engineering work between East Midlands Parkway and Leicester from 23:00 Saturday 14 until 14:00 on Sunday 15 April 2012
- Overnight engineering work affecting East Midlands Trains from Tuesday 10 to Friday 13 April 2012
- Overnight engineering work between Bedford and Kettering from Monday 9 to Friday 13 April 2012
- Engineering work between Edge Hill and Hunts Cross on Sunday 8 April 2012
- Engineering work at London St Pancras International and between Luton and Bedford from Saturday 7 April until Monday 9 April 2012
- Engineering work affecting East Midlands Trains on Saturday 31 March and Sunday 1 April 2012
- Overnight engineering work affecting East Midlands Trains services from Monday 26 to Friday 30 March 2012
- Early morning engineering work between Derby and Long Eaton on Saturday 24 March 2012
- Late night engineering work between Attenborough and Nottingham on Saturday 24 March 2012
- Engineering work between Boston and Skegness on Saturday 24 and Sunday 25 March 2012
- Overnight engineering work affecting East Midlands Trains from Monday 19 to Friday 23 March 2012
- Engineering work between Spalding and Sleaford on Saturday 17 March 2012
- Engineering work between Nottingham and Derby from 23:55 on Saturday 17 until 11:15 on Sunday 18 March 2012
- Engineering work between Nottingham and Chesterfield on Sunday 11 March 2012
- Engineering work between Bedford and Chesterfield on Saturday 10 and Sunday 11 March 2012
- Engineering work affecting East Midlands Trains services from Monday 5 to Friday 9 March 2012
- Engineering work between Derby and Matlock on Sunday 4 March 2012
- Engineering work between Nottingham and Chesterfield on Sunday 4 March 2012
- Early morning engineering work between Nottingham and Alfreton until 06:00 on Saturday 3 March 2012
- Overnight engineering work affecting East Midlands Trains services from Monday 27 February to Friday 2 March 2012
- Engineering work between Retford and Doncaster from 13:00 on Saturday 25 until 12:00 on Sunday 26 February 2012
- Overnight engineering work affecting East Midlands Trains services from Monday 20 to Friday 24 February 2012
- Overnight engineering work between Bedford and London St Pancras International on Sunday 12 February 2012
- Engineering work between Ambergate and Matlock on Sunday 12 February 2012
- Engineering work between Swinton and Doncaster on Sunday 12 February 2012
- Early morning engineering work between Derby and Long Eaton on Saturday 11 February 2012
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