If we find any item of lost property left on our trains or stations we will always do our best to contact the owner, where they can be identified. If you lose an item of property on one of our services, please contact our Customer Relations team or email us on the address below. If we find your lost property it will be kept ‘on hand’ at that station for ease of retrieval. After 24 hours, the property will be moved to our central lost property store, where it will be stored for 3 months and from where you will be able to collect it or have it sent to you. We normally charge a collection fee on these items to cover our administration costs.

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations.

Seat Reservations are free of charge on all East Coast Train services.

For more information visit www.eastcoast.co.uk

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

http://www.eastcoast.co.uk/About-us/Passengers-Charter1/Seat-guarantee-scheme/

East Coast welcomes cycles on its services and conveys them free of charge, provided it is safe to do. Standard Bicycles Space is limited and there is a maximum number of bikes we can carry on each service. Cycle reservations are compulsory on all of our trains: they are free of charge and should be made 24 hours before travel. Folding bicycles are welcome on all East Coast services and should be stowed in the luggage racks at the end of each coach. They must be folded before boarding and must not be reassembled until you have left the train. For more information and to make cycle reservations please contact us.