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- Company name
- London Overground
- Managing director
- Steve Murphy
- Head office
-
London Overground Rail Operations
125 Finchley Road
London
NW3 6HY0845 601 4867
- Network map
-
Download network map
Support & information
- Customer services
- Monday-Friday 09:00-17:00
- Primary phone
- 0845 601 4867
- Address
-
Customer Services Team
London Overground
125 Finchley Road
London
NW3 6HY - overgroundinfo@tfl.gov.uk
- Note
-
London Overground do not accept any personal, Company or other third party cheques.
- Lost property
- Yes
- Primary phone
- 0845 330 9882
- Address
-
200 Baker Street
London
NW1 5RZ - Note
-
Lost property for London Overground is provided by Transport for London.
- Assisted travel
- Yes
- Note
-
A copy of the London Overground Disabled Persons protection Policy may be obtained by calling Customer Services on 0845 601 4867. Passengers should note that whilst we have improvement plans for many of our stations a significant number of them do not offer disabled access. Details of station facilities and access may be found using the Station Facilities Search
Ticketing & fares
- Telesales
- No
- Note
-
Oyster products available online and by telephone at 0845 330 9876
- Travelcards zone
- Zone 1
- Zone 1/2
- Zone 2
- Zone 2/3
- Zone 3
- Zone 3/4
- Zone 4
- Zone 5
- Zone 6
- Zone 6/7
- Zone 7
- Zone 8
- Group travel
- Yes
- Note
-
Group travel is available at discounted rates on London Overground services, more information is available from Customer Services on the details shown above.
- Business travel
- No
- Seat reservations
- No
- Note
-
Seat reservations cannot be made for journeys on London Overground services.
- Penalty fares note
-
London Overground operates a penalty fares scheme. If you cannot produce, on request, a valid ticket for your entire journey or, when using Oyster to Pay-As-You-Go, your Oyster card containing a record of the start of your Pay-As-You-Go journey, you will be liable to pay a penalty fare of £50.00.
- Penalty fares apply
- Yes
Onboard facilities
- Cycle policy
- Yes
- Note
-
London Overground currently allows cycles on its trains and conveys them free of charge provided it is safe to do so.
Due to space constraints, cycles are not permitted on services between Willesden Junction High Level and Gospel Oak or between Gospel Oak and Blackhorse Road in either direction between 0800 - 1000 and 1630 - 1830.
On the Euston to Watford Line cycles are not permitted on London Overground services timed to arrive at London Euston between 0700 - 1000 or depart London Euston between 1630 and 1900.
These restrictions apply on Mondays to Fridays only. There are no restrictions on Saturdays, Sundays and Bank Holidays.
Folding bicycles can be carried on any of our services at any time. Only one cycle is allowed per customer and this must be folded and within a limit of one cycle per vestibule area.
Tandems and three-wheeled vehicles cannot be accommodated on any London Overground service. Cycles are not carried on buses that replace trains due to engineering work.
It is not possible to reserve a space for your bicycle.
- Telephones
- No
Engineering work
- Service disruptions
- Engineering work between Harrow & Wealdstone and Watford Junction on Saturday 14 and Sunday 15 April 2012
- Engineering work between Willesden Junction and Gunnersbury on Saturday 14 and Sunday 15 April 2012
- Engineering work between Richmond and Gospel Oak from 21:00 on Saturday 7 April until 09:00 on Monday 9 April 2012
- Engineering work between Stratford and Hampstead Heath until 10:30 on Sunday 1 April 2012
- Engineering work between Harrow & Wealdstone and Watford Junction on Saturday 31 March and Sunday 1 April 2012
- Engineering work between New Cross Gate and Norwood Junction on Sunday 25 March 2012
- Engineering work between Highbury & Islington and New Cross Gate on Saturday 17 and Sunday 18 March 2012
- Engineering work between New Cross Gate and Norwood Junction on Sunday 11 March 2012
- Engineering work between Willesden Junction and Gunnersbury on Sunday 11 March 2012
- Engineering work between Gospel Oak and Barking on Sunday 11 March 2012
- Engineering work between Willesden Junction and Gunnersbury on Sunday 04 March 2012
- Engineering work between London Euston and Queens Park from 00:01 until 12:00 and between 21:00 Sunday 4 and 05:00 Monday 5 March 2012
- Engineering work between Camden Road and Gunnersbury on Sunday 28 February 2012
- Engineering work between Norwood Junction and Sutton on Sunday 26 February 2012
- Engineering work between South Tottenham and Barking on Sunday 26 and Monday 27 February 2012
- Engineering work between Willesden Junction and Shepherds Bush on Sunday 26 February 2012
- Engineering work between Willesden Junction and Gunnersbury on Sunday 19 February 2012
- Engineering work between Streatham Hill and Norwood Junction / Birkbeck / New Cross Gate on Sunday 19 February 2012
- Engineering work between Willesden Junction and Clapham Junction on Sunday 12 February 2012
- Engineering work between New Cross Gate and West Croydon / Crystal Palace on Saturday 11 and Sunday 12 February 2012
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