Company information
- Company name
- Virgin Trains
- Managing director
- Chris Gibb
- Head office
- Virgin Trains 85 Smallbrook Queensway Birmingham B5 4HA 0845 000 8000
- Network map
- No map available
Support & information
- Customer Services
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Monday-Friday 08:30-20:00 Saturday 09:00-16:00 - Primary Phone Number 0845 000 8000 - Lost Property
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Monday-Friday 08:30-20:15 Saturday 09:00-16:00 - Primary Phone Number 0845 000 8000 - Assisted Travel
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Monday-Sunday 08:00-22:00 - Primary Phone Number 08457 443366 - Minicom/Textphone (For customers with hearing impairments) 08457 443367 - Note The Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366
- Network map
- View London Midland route maps
Ticketing & Fares
- Telesales
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Monday-Sunday 08:00-22:00 - Primary Phone Number 08457 222 333 - Note Tickets delivered within 5 days
Next day delivery £6
Tickets can be collected from ticket machines at stations
- Group Travel
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Yes - Primary Phone Number 0870 010 4490 - Seat Reservations
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Yes - Penalty Fares Note
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Penalty fares are not in operation on Virgin Train services.
Onboard facilities
- Cycle Policy
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Yes - Note Virgin Trains have special bike storage areas on board our trains with space for up to 4 bikes or 2 tandems. Please give yourself enough time to locate these bike storage area and load your bicycle before the train is scheduled to depart.
Due to limited space you will need to book a free reservation for your bike before you travel.
You can reserve a space for your cycle at any booking office, or if purchasing a ticket by calling 08457 222 333.
- Telephones
- No
Engineering work
- Details
- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 17 until 14:30 on Sunday 18 April 2010
- Details
- Overnight engineering work affecting Virgin Trains services from Monday 12 April until Friday 16 April 2010
- Details
- Engineering work between Bletchley and Northampton from 23:00 on Saturday 10 and all day on Sunday 11 April 2010
- Details
- Engineering work between Gretna Green and Glasgow Central from 23:45 Saturday 10 until 09:45 on Sunday 11 April 2010
- Details
- Engineering work between Carstairs and Kirknewton from 10:45 on Saturday 10 until 14:30 on Sunday 11 April 2010
- Details
- Overnight engineering work between Birmingham New Street and Wolverhampton from Monday 5 to Friday 9 April 2010
- Details
- Overnight engineering work between Bletchley and Northampton from Monday 5 to Thursday 8 April 2010
- Details
- Engineering work between Mauldeth Road / Levenshulme and Manchester Piccadilly on Sunday 4 April 2010
- Details
- Engineering work between Rugby and Birmingham International all day Saturday 3 until 09:25 on Sunday 4 April 2010
- Details
- Engineering work between Watford Junction and Rugby from 08:00 on Saturday 3 until 12:00 on Monday 5 April 2010
- Details
- Overnight engineering work between Milton Keynes Central and Rugby from Monday 29 March until Thursday 1 April 2010
- Details
- Engineering work between Bletchley and Rugby on Sunday 28 March 2010
- Details
- Late night engineering work affecting Virgin Trains services from Monday 22 until Friday 26 March 2010
- Details
- Late night engineering work between Birmingham New Street and Bescot each evening from Monday 15 until Thursday 18 March 2010
- Details
- Engineering work between Northampton and Rugby on Sunday 14 March 2010
- Details
- Overnight engineering work affecting Virgin Trains on Monday 8 and Friday 12 March 2010
- Details
- Engineering work between Northampton and Rugby on Sunday 7 March 2010
- Details
- Late night engineering work affecting Virgin Trains from Monday 1 until Friday 5 March 2010
- Details
- Late night engineering work affecting Virgin Trains each evening from Monday 22 until Thursday 25 February 2010
- Details
- Overnight engineering work between Smethwick Galton Bridge and Wolverhampton from Monday 15 to Friday 19 February 2010
- Details
- Engineering work between Bletchley and Northampton until 12:00 on Sunday 14 February 2010
- Details
- Late night engineering work affecting Virgin Trains from Monday 8 until Thursday 11 February 2010
- Details
- Engineering work between Northampton and Rugby on Sunday 23 August 2009
- Details
- Engineering work affecting Virgin Trains services from Monday 17 until Thursday 20 August 2009
- Details
- Overnight engineering work affecting Virgin Trains on Monday 10 Wednesday 11 and Thursday 12 August 2009
- Details
- Late night engineering work between Cheadle Hulme and Manchester Piccadilly from Monday 3 until Thursday 6 August 2009
- Details
- Late night engineering work affecting Virgin Trains services from Monday 27 to Friday 31 July 2009
- Details
- Engineering work between Wolverton and Rugby from 22:05 on Sunday 26 July 2009
- Details
- Overnight engineering work affecting Virgin Trains from Monday 20 until Thursday 23 July 2009
- Details
- Engineering work affecting Virgin Trains services from Monday 13 to Friday 17 July 2009
- Details
- Engineering work between Stockport and Manchester Piccadilly from 21:30 on Saturday 11 and Sunday 12 July 2009
- Details
- Engineering work between Milton Keynes Central and Northampton / Rugby on Sunday 15 March 2009
