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- Virgin Trains
Support & information
- Customer services
- Monday-Friday 08:30-18:15 Saturday 09:00-16:00
- Primary phone
- 0845 000 8000
- Note
-
Customers wishing to make any payment by cheque should make them payable to West Coast Trains Ltd.
- Lost property
- Monday-Friday 08:30-18:30 Saturday 09:00-16:00
- Primary phone
- 0845 000 8000
- Assisted travel
- Monday-Sunday 08:00-22:00
- Primary phone
- 08457 443366
- Minicom / Textphone
- 08457 443367 (For customers with hearing impairments)
- Note
-
The Disabled Peoples Protection Policy is available from Virgin Trains Customer Relations at Free Post BM6613 Birmingham B5 4BR or 0845 000 8000 For information on station accessibilty and to arrange special help, cantact Vigin Trains JourneyCare on 08457 443366
Ticketing & fares
- Telesales
- Monday-Sunday 08:00-22:00
- Primary phone
- 0871 977 4222
- Note
-
Tickets delivered within 5 days
Next day delivery £6
Tickets can be collected from ticket machines at stations
- Group travel
- Yes
- Primary phone
- 08445565622
- Seat reservations
- Yes
- Penalty fares note
-
Penalty fares are not in operation on Virgin Trains services.
- Penalty fares apply
- No
Onboard facilities
- Cycle policy
- Yes
- Note
-
Virgin Trains have special bike storage areas on board our trains with space for up to 4 bikes or 2 tandems. Please give yourself enough time to locate these bike storage area and load your bicycle before the train is scheduled to depart.
Due to limited space you will need to book a free reservation for your bike before you travel.
You can reserve a space for your cycle at any booking office, or if purchasing a ticket by calling 0871 977 4222.
- Telephones
- No
Engineering work
- Service disruptions
- Overnight engineering work affecting Virgin Trains services from Monday 16 to Thursday 19 April 2012
- Engineering work between Carlisle and Lockerbie from 19:45 Saturday 14 until 12:15 Sunday 15 April 2012
- Engineering work affecting Virgin Trains on Monday 9 April 2012
- Engineering work between London Euston and Rugby on Sunday 8 and Monday 9 April 2012
- Engineering work between Crewe and Runcorn from 11:00 on Saturday 7 April until 09:45 on Monday 9 April 2012
- Engineering work between Lockerbie and Haymarket / Motherwell from 12:50 on Saturday 7 April until 10:45 on Monday 9 April 2012
- Engineering work between Preston and Lancaster from 21:25 Saturday 7 April until 05:05 Monday 9 April 2012
- Engineering work between Crewe and Wilmslow on Saturday 7 and Sunday 8 April 2012
- Overnight engineering work affecting Virgin Trains from Monday 2 until Friday 6 April 2012
- Overnight engineering work affecting Virgin Trains services from Monday 26 to Thursday 29 March 2012
- Overnight engineering work affecting Virgin Trains from Monday 19 to Thursday 22 March 2012
- Engineering work between Wolverton and Northampton from 23:55 on Monday 5 March until 04:05 on Monday 6 March 2012
- Overnight engineering work affecting Virgin Trains from Monday 27 February to Thursday 1 March 2012
- Overnight engineering work affecting Virgin Trains on Friday 24 February 2012
- Late night engineering work between Wolverton and Northampton on Monday 20 February 2012
- Late night engineering work between Rugby and Wolverton on Saturday 18 February 2012
- Engineering work between Chester and Crewe / Mouldsworth / Helsby from 20:30 Saturday 18 until 12:55 Sunday 19 February 2012
- Late night engineering work affecting Virgin Trains from Monday 13 to Thursday 16 February 2012
- Engineering work in the Chester area from 21:00 on Saturday 11 February and all day on Sunday 12 February 2012
- Overnight engineering work affecting Virgin Trains from Monday 6 to Friday 10 February 2012
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