National Rail Enquiries

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Need help with our website? Need information about travelling by train?

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We handle over 360,000 customer enquiries every day and quality of information is always our top priority. Nevertheless, things occasionally go wrong.

If you've had a problem with National Rail Enquiries, we're sorry and we want to put things right. Whether it's a suggestion about our website or our feedback about our TrainTracker™ service, we want to know!

If you have feedback about a train journey, a station or ticket office you should contact the relevant train operating company directly.

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