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Comment about a train journey, station or ticket office?

If you have a comment or complaint about a train journey station or ticket office you should contact the Train Operating Company or station operator directly. This includes the following topics:

  • Delay / Repay
  • Ticket Refunds
  • Compensation for delays
  • Booked Reservations

 

Contacting us

For enquiries about train times, fares, season tickets and station information

Phone: 08457 48 49 50
(Open 24 hours every day except Christmas Day)

 

Customer Relations

Quality of information is always our top priority but we know things can go wrong. If you think there is something we should know about our services please get in touch. We'll aim to respond within 10 working days.

Post: National Rail Enquiries
Customer Relations
FREEPOST RSEH-TBGE-HBJJ
Plymouth
PL4 6AB

Email: customer.relations@nationalrail.co.uk

Phone: 0800 022 3720
(Open Monday to Friday 09:00 to 17:00 excluding Bank Holidays)

 

To discuss any aspect of our response please contact the Customer Relations Team who will ensure your concern is reviewed. In the event that you remain dissatisfied you can contact the independent consumer watchdog, Passenger Focus, or for journeys in the London area, London Travel Watch.

Email: info@passengerfocus.org.uk
Phone: 0300 123 2350
Post: Passenger Focus
FREEPOST RTEH-XAGE-BYKZ
PO Box 5594
Southend On Sea
SS1 9PZ

Email: enquiries@londontravelwatch.org.uk
Phone: 020 3176 2999
Post: London TravelWatch
Dexter House
2 Royal Mint Court
London
EC3N 4QN