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To respond to your queries, we have a dedicated team who will respond to feedback sent via our website as soon as possible.

By phone

Please note: Calls to National Rail Enquiries numbers may be monitored for quality purposes.

  • National Rail Enquiries: 08457 48 49 50
  • National Rail Enquiries from overseas (Please note: International rates apply): +44 (0) 207 278 5240
  • National Rail Enquiries Textphone (for customers with hearing impairments): 0845 60 50 600
  • Welsh language: 0845 60 40 500

By post

Freepost RSEH-TBGE-HBJJ
Customer Relations
National Rail Enquiries
Plymouth
PL4 6AB
 

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We handle over 360,000 customer enquiries every day and quality of information is always our top priority. Nevertheless, things occasionally go wrong.

If you've had a problem with National Rail Enquiries, we're sorry and we want to put things right. Whether it's a suggestion about our website or our feedback about our TrainTracker™ service, we want to know!

 

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