Service alteration details

PAGE LAST UPDATED: 23/08/2017 10:58. Update now

Find out details about how services are running and be informed on any disruption on your journey.

Major improvement work affecting South Western Railway until Monday 28 August

Incident created
05/08/2017 00:13
Last updated
23/08/2017 06:32
Route affected

All South Western Railway routes

TOC(s) affected
South Western Railway
Until Monday 28 August at London Waterloo, platforms 1-10 will be closed so work can start to extend platforms for longer trains, providing more space for more customers.

Although the number of customers travelling in August is lower than any other time of the year, customers should expect:

  • Severe disruption
  • Extremely busy trains
  • Queues at many stations
  • Some journey times will be extended.

The following stations will be closed for some or all of the time:

  • Chessington South
  • Chessington North
  • Earlsfield (weekdays only until 10:00 and between 16:30 and 19:30)
  • Malden Manor
  • Norbiton
  • Queenstown Road
  • Tolworth
  • Vauxhall (will be partially closed as platforms 7 and 8 will be closed and a large number of trains will no longer call there)

For more information, including travel advice, ticket acceptance and additional information, please visit the South Western Railway website.

If you do have to travel during this time, you are strongly advised to plan ahead and avoid the following times:

  • Vauxhall - 07:30 to 08:45
  • Clapham Junction - 06:45 to 09:30
  • Surbiton - 07:30 - 09:00
  • London Waterloo - 17:00 to 18:45
  • Vauxhall - 17:30 to 18:30
  • Clapham Junction - 17:00 - 19:30
  • Wimbledon - 17:00 to 19:00

The following service alterations will apply on Wednesday 23 August:

  • 06:03 London Waterloo to Hampton Court will start from Surbiton
  • 05:56 London Waterloo to Guildford via Cobham will call additionally at Berrylands.

There may be further alterations to services on Wednesday morning, please check back before you travel. Further alterations are expected to be made to services on Wednesday evening.

August Bank Holiday weekend

From Thursday 24 to Monday 28 August, there will be additional engineering work at London Waterloo and platforms 10 to 14 will be closed. This will further reduce the number of trains that will run across the network, but the impact will be more significant closer to London.

The additional engineering work was originally scheduled to begin on Friday 25 August however this has now been extended to take in Thursday 24 August. This is as a result of the partial derailment of a passenger train on Tuesday 15 August at London Waterloo.

Up to 75% fewer trains will run on many routes across the whole bank holiday weekend.

There will be changes to your journeys but South Western Railway and Network Rail are doing everything possible to reduce the inconvenience and make your journey as smooth as possible. This will include:

  • Running longer trains throughout the day to provide more space and help you travel outside of the busiest times
  • Temporarily open platforms 20 to 24 (the former London Waterloo International Terminal) to reduce some of the impact of closing platforms 1 to 9
  • Work round the clock to finish the works as quickly as possible

Customer Advice:

You are strongly advised to avoid travelling on Thursday 24 or Friday 25 August if possible.

  • If you've bought a ticket to travel on Thursday 24 August, you'll be able to use it to travel on Wednesday 23 August. Alternatively, you'll be able to return your ticket for a full refund with no admin fee.
  • If you must travel, consider travelling from a different station or via an alternative route where there may be a more frequent service.
  • Travel slightly earlier or later than normal. The busiest trains arrive into London between 08:00 and 09:00 and leave London between 17.30 and 18:30.
  • If you are able to do so, you might want to consider working from home or taking a holiday during some or all of this time.

Because fewer South Western Railway services will be running throughout this period, some Southern and Thameslink services are expected to be busier. You can find more information on this here. 

Images showing the progression of the upgrade work being carried out can be found here.

Check before you travel:
Please use the National Rail Enquiries real-time Journey Planner to check your journey before you travel. Unfortunately we do not expect the Journey Planner to show the reduced train timetable for Thursday 24 August until Wednesday. However, as the Friday reduced service timetable has already been programmed into the Journey Planner and as the Thursday timetable will be identical to this, viewing the Friday train service will enable you to plan your train journey for Thursday.

If you would like to follow this incident on Twitter, please use #SWupgrade

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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