Newcastle

There are unisex accessible toilet facilities available.
The door width is adequate.
The main entrance doors of the toilet are not automatic.
The entrance door to the toilet opens in.
The door is light enough to open easily.
The toilets are kept locked.
The toilets require a RADAR Key.
The toilet layout is suitable for left-handed transfers.
There are grab rails present.

The ticket machine accepts coins and payment cards.
This machine is for Excess fares Tickets.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

There are female toilet facilities available.
There are doors to the toilet block.
The entrance door to the toilet opens inwards.
The toilets are attended.
The doors are lightweight enough to open easily.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are other accessible toilets at the station
There are no baby change facilities available.

How many individual seats (Benches count as 1): 18

There are male toilet facilities available.
There are doors to the toilet block.
The entrance door to the toilet opens inwards.
The toilets are attended.
The doors are lightweight enough to open easily.
The toilet doors open inwards.
There are no accessible toilet facilities.
There are other accessible toilets at the station
Please be aware a larger cubicle is not available for ambulant disabled people.
There are no baby change facilities available.

Luggage Trolley
Cost of Luggage trolley in £: 1

Luggage Trolley
Cost of Luggage trolley in £: 1

How many individual seats (Benches count as 1): 9

There are unisex toilet facilities available.

How many individual seats (Benches count as 1): 20

There are double doors.
The door(s) are left open.
The doorway is wide enough for all users.

Centurion Bar and Deli
The approach to the building will not cause difficulty for any users.
There is more than one entrance into the building.
The main entrance is the most accessible for wheelchair users.
Please detail the location of the most suitable entrance for wheelchair users.:
The entrance signed as bar and deli provides level access.
A wheelchair user can enter the building unaided.
The access is ramped.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

How many individual seats (Benches count as 1): 29

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

How many are there: 2

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.

There are unisex toilet facilities available.
This is a night toilet which is a small cubicle that is only unlocked when the other toilets are closed.
There are doors to the toilet block.
The entrance door to the toilet opens inwards.
The toilets are kept locked.
The toilets require a key which is available from station staff.
There are no accessible toilet facilities.
There are other accessible toilets at the station
There are no baby change facilities available.

How many individual seats (Benches count as 1): 50
The seats provided are stable.
Seating is provided in a range of heights.
The seating has armrests.

How many individual seats (Benches count as 1): 4

How many individual seats (Benches count as 1): 4

Greggs
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

How many individual seats (Benches count as 1): 16

How many individual seats (Benches count as 1): 12

How many individual seats (Benches count as 1): 5

Travel Information Counter
How many windows: 0
There are low counters available.
There is an induction loop available.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 2
Prepaid tickets can be collected.

Cycles are stored in Racks
How many cycle racks: 35
The cycle racks are covered.

How many individual seats (Benches count as 1): 34

How many are there: 3
Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.

Luggage Trolley
Cost of Luggage trolley in £: 1

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
There are two vending machines next to each other.

There are unisex accessible toilet facilities available.
The door width is adequate.
The main entrance doors of the toilet are automatic.
The entrance door to the toilet opens out.
The door is light enough to open easily.
The toilets are kept locked.
The toilets require a RADAR Key.
The toilet layout is suitable for right-handed transfers.
There are grab rails present.
There is an assistance alarm provided.

The ticket machine accepts payment cards only.
How many of this type of machine are there: 6
Prepaid tickets can be collected.

The ticket machine accepts payment cards only.
How many of this type of machine are there: 6
Prepaid tickets can be collected.

There are unisex accessible toilet facilities available.
The main entrance doors of the toilet are not automatic.

How many individual seats (Benches count as 1): 22

Luggage Trolley
Cost of Luggage trolley in £: 1

How many individual seats (Benches count as 1): 5

How many individual seats (Benches count as 1): 9

There are male toilet facilities available.

How many individual seats (Benches count as 1): 28

How many individual seats (Benches count as 1): 14

How many individual seats (Benches count as 1): 3

How many individual seats (Benches count as 1): 4

Drop Off
The drop off point is clearly signed from the main entrance and/or from the approach to the station.
There is enough room to accommodate safe side and rear loading.
There is direct level access from the drop off point to the pavement or designated pedestrianised area.
The footpath routes from the designated parking/drop off point are on an even surface.
The route from the designated drop off point is Level.

Cafe deli and take away
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

How many individual seats (Benches count as 1): 24

There are female toilet facilities available.

There are unisex accessible toilet facilities available.
The main entrance doors of the toilet are not automatic.

How many individual seats (Benches count as 1): 6

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
There are two vending machines next to each other.

Metro

Taxi

Lift for platform 2

Neville Street Entrance
This is an entrance and exit.
There is a raised crossing.

Metro Entrance.
There are three open archways leading from the metro station where there are escalators stairs and a lift leading up from the Platform.
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.
Wheelchair users can use the entrance unaided.

Entrance from short stay Car Park
This is an entrance and exit.
There is a raised crossing.

Long Stay Car Park Entrance
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.
Wheelchair users can use the entrance unaided.

Lift on platform 3

Entrance from Taxi rank
This is an entrance and exit.
There is a raised crossing.

Main Ticket Gates
Staff are available at the ticket gates to provide assistance.

Starbucks Coffee
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

Ticket Gates opposite Platform 11 & 12
Staff are available at the ticket gates to provide assistance.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

Stairs on Platform 3
The stairs are not outdoors.
Number of Steps: 10,9
There is a visual contrast between the step edge and the tread.

Pumpkin Cafe shop
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

Stairs on Platform 6
The stairs are not outdoors.
Number of Steps: 8,8
There is a visual contrast between the step edge and the tread.

Costa Coffee
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The counter may be too high for some customers.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

Ramp
Distance in metres: 8
The ramp has a steep gradient.

Stairs to bridge opposite platform 11
The stairs are not outdoors.
No of steps: 8

Concourse

Costa Coffee
The coffee shop is joined with the waiting room.
The approach to the building will not cause difficulty for any users.

Toilets Area

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

Ramp
Distance in metres: 20
The ramp has a steep gradient.

Waiting Room

First class lounge
There is a bell to gain access outside the entry door which is 1.4 metres high. This could be too high for some customers.
Wheelchair users can access all visitor areas and move around without obstruction.

The Newcastle Hero
The approach to the building will not cause difficulty for any users.

Sainsburys local
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

Ramp
Distance in metres: 30
The ramp has a steep gradient.

Ramp
Distance in metres: 30
The ramp has a steep gradient.

Newcastle Central Metro

Ticket Office

Station Buildings

WHSmith
The approach to the building will not cause difficulty for any users.

Subway
The handrail is continuous.

Burger King
The approach to the building will not cause difficulty for any users.
There is more than one entrance into the building.
The main entrance is the most accessible for wheelchair users.
Please detail the location of the most suitable entrance for wheelchair users.:
There are two identical entrances at the front of the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

Road

Bridge
The bridge is steeply sloped in places.

Station management centre

Retail Outlets
Opening Soon.

Platform Number: 11
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards do not show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 12
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 9
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 10
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards do not show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 1
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards do not show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 8
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards do not show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 6
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Taxi rank access road

Area between platforms

Platform Number: 5
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Area between platforms

Royal station Hotel
The approach to the building will not cause difficulty for any users.

Neville Street

Platform Number: 7
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Long Stay Car Park
The car park is close to the building.
No of Accessible spaces: 14
There is a vehicle height restriction barrier at the entrance to the car park.
There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
A wheelchair user can get from the parking area to the station without assistance.
The car park surface is smooth and even.
The footpath routes from the designated parking/drop off point are on an even surface.

Short stay Car Park
The car park is close to the building.
No of Accessible spaces: 5
There is no vehicle height restriction barrier at the entrance to the car park.
There is a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
A wheelchair user can get from the parking area to the station without assistance.
The car park surface is smooth and even.
The footpath routes from the designated parking/drop off point are on an even surface.
Tariff:
20 minutes free parking.

Platform Number: 2
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
There are information boards indicating where specific coaches will be located when the train arrives.

Entrance Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are arrivals information screens.
There are departure information screens.

Platform Number: 3
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
There are information boards indicating where specific coaches will be located when the train arrives.

Platform Number: 4
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards do not show the next few departures.
There are information boards indicating where specific coaches will be located when the train arrives.

Concourse
There is staff assistance available.
There are seats available for people to rest.
Wheelchair users can get to all areas of the hall.
There are arrivals information screens.
There are departure information screens.