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    Map key

    Accessible WC
    ATM/Cash Machine
    Baby Changing Facilities
    Cycle Rack/Storage
    Drop Off Point
    Entrance
    Female Toilets
    Help point
    Luggage Trolleys
    Male Toilets
    Photo Booth
    Seats
    Single/Double Doors
    Taxi Rank
    Telephone
    Ticket Machine
    Vending Machine
     
    Top

    Norwich

    Ground Floor

    Ticket Machine Ticket Machine Telephones Luggage Trolley ATM Cash Machine Seats Seats Luggage Trolley Seats Telephones Luggage Trolley Helppoint Photos Seats Luggage Trolley Seats Doors Doors Seats Vending Machine Taxi Drop Off Main Entrance Unisex Accessible Toilet Female Toilet Baby Change Male Toilet Bike Ticket Gates B Ticket Gates A Waiting Room Main Entrance Caffe Ritazza Doddle AMT Coffee Upper Crust Customer Services and Disabled Assistance Point Business Area WHSmith Pavement Co-op  foodstore Pumpkin Cafe shop Ticket Office Platform 6b Platform 6a Station Car Park Access Road Station Access Road Platform 2b Platform 1b Platform 3a Platform 1a Platform 2a Platform 3b Station Buildings Platform 4b Staff and Permit Parking Platform 4a Platform 5a Platform 5b Riverside Private Buildings Car Park Thorpe Road Concourse
    o2643-0211194_thumb.jpg

    This machine is for the collection of pre-paid tickets only.
    How many of this type of machine are there: 4

    o2643-0211192_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o2643-0211205_thumb.jpg

    How many are there: 1

    o2643-0000133_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2643-0211201_thumb.jpg

    How many are there: 3

    o2643-0000048_thumb.jpg

    How many individual seats (Benches count as 1): 10

    o2643-0000034_thumb.jpg

    How many individual seats (Benches count as 1): 11

    o2643-0000112_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2643-0000032_thumb.jpg

    How many individual seats (Benches count as 1): 12

    o2643-0211207_thumb.jpg

    How many are there: 7

    o2643-0000128_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2643-0211204_thumb.jpg

    The Help Point is yellow.
    This is an information point for travel and the local area.
    What is the measurement of the Help point from floor to button in metres: 1.2
    The Help Point has an induction loop fitted.
    There is contact option for Information only.

    o2643-0211202_thumb.jpg

    Photos

    o2643-0000028_thumb.jpg

    How many individual seats (Benches count as 1): 3

    o2643-0000107_thumb.jpg

    Luggage Trolley
    Cost of Luggage trolley in £: 1

    o2643-0211254_thumb.jpg

    How many individual seats (Benches count as 1): 8

    o2643-0211193_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) open outwards.
    The doorway is wide enough for all users.

    o2643-0211195_thumb.jpg

    There are double doors.
    The door is automatic.
    The door(s) open inwards.
    The doorway is wide enough for all users.

    o2643-0211288_thumb.jpg

    How many individual seats (Benches count as 1): 6

    o2643-0211287_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
    There are two vending machines next to each other.

    o2643-0211181_thumb.jpg

    Taxi

    o2643-0211186_thumb.jpg

    Drop Off
    The drop off point is clearly signed from the main entrance and/or from the approach to the station.
    There is enough room to accommodate safe side and rear loading.
    Please be aware that there is not direct level access from the drop off point to the pavement or designated pedestrianised area.
    The footpath routes from the designated parking/drop off point are on an even surface.
    The route from the designated drop off point is Level.

    o2643-0211188_thumb.jpg

    Main Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2643-0000070_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.

    o2643-0211285_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    Additional Details:
    Baby changing facilities are available in an adjacent cubicle.

    The door opens inwards.
    The baby change facilities are not accessible for a wheelchair user.
    There is a large cubicle available.
    The cubicle is large enough for parents travelling with children.

    o2643-0211272_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The doors are lightweight enough to open easily.
    The toilet doors open inwards.
    There are no baby change facilities available.

    o2643-0000010_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 57
    The cycle racks are covered.
    Approximately half of the cycle racks are covered.

    o2643-0211214_thumb.jpg

    Ticket Gates B
    Staff are available at the ticket gates to provide assistance.

    o2643-0211212_thumb.jpg

    Ticket Gates A
    Staff are available at the ticket gates to provide assistance.

    o2643-0211266_thumb.jpg

    Waiting Room
    Wheelchair users can access all visitor areas and move around without obstruction.

    o2643-0211188_thumb.jpg

    Main Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o2643-0211200_thumb.jpg

    Caffe Ritazza
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The counter may be too high for some customers.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2643-0211210_thumb.jpg

    Doddle
    The access is level.
    There is a single door.

    o2643-0000030_thumb.jpg

    AMT Coffee
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2643-0000027_thumb.jpg

    Upper Crust
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o2643-0211208_thumb.jpg

    Customer Services and Disabled Assistance Point
    Disabled Assistance Point.

    o2643-0211184_thumb.jpg

    Business Area

    o2643-0211211_thumb.jpg

    WHSmith
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2643-0211182_thumb.jpg

    Pavement

    o2643-0000025_thumb.jpg

    Co-op foodstore
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o2643-0211191_thumb.jpg

    Pumpkin Cafe shop
    The approach to the building will not cause difficulty for any users.
    There is more than one entrance into the building.
    The alternative entrance is the most accessible for wheelchair users.
    Please detail the location of the most suitable entrance for wheelchair users.:
    The cafe has three entrances. The entrances from the concourse are most accessible as the one from outside the station has a small lip at the threshold.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There is a single door.

    o2643-0211197_thumb.jpg

    Ticket Office

    o2643-0211247_thumb.jpg

    Platform Number: 6b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2643-0000096_thumb.jpg

    Platform Number: 6a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2643-0211183_thumb.jpg

    Station Car Park Access Road

    o2643-0211176_thumb.jpg

    Station Access Road

    o2643-0000124_thumb.jpg

    Platform Number: 2b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0000141_thumb.jpg

    Platform Number: 1b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0000117_thumb.jpg

    Platform Number: 3a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0000137_thumb.jpg

    Platform Number: 1a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0000129_thumb.jpg

    Platform Number: 2a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0000123_thumb.jpg

    Platform Number: 3b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0211253_thumb.jpg

    Station Buildings

    o2643-0000102_thumb.jpg

    Platform Number: 4b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0211174_thumb.jpg

    Staff and Permit Parking

    o2643-0000108_thumb.jpg

    Platform Number: 4a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o2643-0211252_thumb.jpg

    Platform Number: 5a
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2643-0211258_thumb.jpg

    Platform Number: 5b
    There is no staff assistance on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o2643-0211175_thumb.jpg

    Riverside

    o2643-0211248_thumb.jpg

    Private Buildings

    o2643-0211178_thumb.jpg

    Car Park
    No of Accessible spaces: 5
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.
    Tariff:
    Tariffs displayed on location.

    o2643-0211180_thumb.jpg

    Thorpe Road

    o2643-0211190_thumb.jpg

    Concourse
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are arrivals information screens.
    There are departure information screens.