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    Map key

    Accessible WC
    ATM/Cash Machine
    Coffee Shop
    Cycle Rack/Storage
    Entrance
    Female Toilets
    Help point
    Male Toilets
    News Agent
    Photo Booth
    Seats
    Single/Double Doors
    Stairs
    Telephone
    Ticket Counter
    Ticket Machine
    Vending Machine
    Waiting Room
     
    Top

    Twickenham

    Ground Floor

    Wall Ticket Machine Vending Machine Bike Helppoint Vending Machine Seats Match Day Entrance Helppoint Photos Telephones Telephones Seats Waiting Room ATM Cash Machine Ticket Machine Bike Ticket Machine Female Toilet Ticket Gates ABC News Ticket Hall Entrance Unisex Accessible Toilet Ticket Counter Male Toilet Male Toilet Puccino Night Entrance Doors Match Day Entrance Ticket Counter Car Park Stairs Platforms 2/3 stairs Platforms 2/3 stairs Platforms 4/5 Stairs Platforms 4/5 Stairs Passenger Assistance Car Park Stairs Platform 2 Bridge Bridge Pavement Concourse Platform 4 London Road Pavement Platform 5 Platform 3 Car Park
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    Wall

    o3282-0000115_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3282-0000046_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks.

    o3282-0000118_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 15
    The cycle racks are covered.

    o3282-0000002_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.45
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

    o3282-0000004_thumb.jpg

    The vending machine contains sweets. The vending machine contains cold drinks.

    o3282-0000047_thumb.jpg

    How many individual seats (Benches count as 1): 2

    o3282-0000023_thumb.jpg

    Match Day Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o3282-0000157_thumb.jpg

    The Help Point is white.
    What is the measurement of the Help point from floor to button in metres: 1.35
    The Help Point has an induction loop fitted.
    There is contact options for both Information and Emergencies.

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    Photos

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    How many are there: 1

    o3282-0000114_thumb.jpg

    How many are there: 1

    o3282-0000007_thumb.jpg

    How many individual seats (Benches count as 1): 4

    o3282-0000045_thumb.jpg

    Unable to assess at time of audit.

    o3282-0000067_thumb.jpg

    How many are there: 1

    o3282-0000070_thumb.jpg

    The ticket machine accepts coins and payment cards.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3282-0000116_thumb.jpg

    Cycles are stored in Racks
    How many cycle racks: 15
    The cycle racks are covered.

    o3282-0000069_thumb.jpg

    The ticket machine accepts payment cards only.
    How many of this type of machine are there: 2
    Prepaid tickets can be collected.

    o3282-0000043_thumb.jpg

    There are female toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3282-0000071_thumb.jpg

    Ticket Gates
    Staff are available at the ticket gates to provide assistance.

    o3282-0000113_thumb.jpg

    ABC News
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.

    o3282-0000074_thumb.jpg

    Ticket Hall Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o3282-0000038_thumb.jpg

    There are unisex accessible toilet facilities available.
    The main entrance doors of the toilet are not automatic.
    The entrance door to the toilet opens in.
    The toilets are kept locked.
    The toilets require a RADAR Key.
    There are grab rails present.
    There is an assistance alarm provided.

    o3282-0000076_thumb.jpg

    Ticket Counter
    How many windows: 3

    o3282-0000037_thumb.jpg

    Unable to assess at time of audit.

    o3282-0000011_thumb.jpg

    There are male toilet facilities available.
    There are doors to the toilet block.
    The entrance door to the toilet opens inwards.
    The toilet doors open inwards.
    There are no accessible toilet facilities.
    There are other accessible toilets at the station
    There are no baby change facilities available.

    o3282-0000010_thumb.jpg

    Puccino's Coffee Shop
    The approach to the building will not cause difficulty for any users.
    There is one entrance into the building.
    A wheelchair user can enter the building unaided.
    The access is level.
    A parent with a pushchair or pram can enter the building unaided.
    There are no steps into the building.
    There are double doors.

    o3282-0000056_thumb.jpg

    Night Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o3282-0000054_thumb.jpg

    There are double doors.
    The door(s) are left open.
    The doorway is wide enough for all users.

    o3282-0000023_thumb.jpg

    Match Day Entrance
    This is an entrance and exit.
    There is no safe crossing.

    o3282-0000076_thumb.jpg

    Ticket Counter
    How many windows: 3

    o3282-0000120_thumb.jpg

    Car Park Stairs
    The stairs are outdoors.
    Number of Steps: 2,8,8
    There is a visual contrast between the step edge and the tread.

    o3282-0000049_thumb.jpg

    Platforms 2/3 stairs
    The stairs are outdoors.
    Number of Steps: 6,20
    There is a visual contrast between the step edge and the tread.

    o3282-0000027_thumb.jpg

    Platforms 2/3 stairs
    The stairs are outdoors.
    Number of Steps: 14,14
    There is a visual contrast between the step edge and the tread.

    o3282-0000060_thumb.jpg

    Platforms 4/5 Stairs
    The stairs are outdoors.
    Number of Steps: 6,20
    There is a visual contrast between the step edge and the tread.

    o3282-0000014_thumb.jpg

    Platforms 4/5 Stairs
    The stairs are outdoors.
    Number of Steps: 14,14
    There is a visual contrast between the step edge and the tread.

    o3282-0000012_thumb.jpg

    Passenger Assistance

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    Car Park Stairs
    The stairs are outdoors.
    Number of Steps: 14,14
    There is a visual contrast between the step edge and the tread.

    o3282-0000033_thumb.jpg

    Platform Number: 2
    There is staff assistance available on the platform.
    There are train announcements.
    There are no display boards on this platform.

    o3282-0000017_thumb.jpg

    Bridge

    o3282-0000058_thumb.jpg

    Bridge

    o3282-0000079_thumb.jpg

    Pavement

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    Concourse
    There is staff assistance available.
    There are seats available for people to rest.
    Wheelchair users can get to all areas of the hall.
    There are no arrivals information screens.
    There are departure information screens.

    o3282-0000005_thumb.jpg

    Platform Number: 4
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3282-0000078_thumb.jpg

    London Road

    o3282-0000117_thumb.jpg

    Pavement

    o3282-0000008_thumb.jpg

    Platform Number: 5
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.
    Boarding ramps are available – please contact the station operator to book assistance.

    o3282-0000030_thumb.jpg

    Platform Number: 3
    There is staff assistance available on the platform.
    There are train announcements.
    There are display boards on this platform.
    The display boards show the next departure.
    The display boards show the next few departures.

    o3282-0000146_thumb.jpg

    Car Park
    No of Accessible spaces: 2
    There is no vehicle height restriction barrier at the entrance to the car park.
    A wheelchair user can get from the parking area to the station without assistance.