Ashford International (AFK)
Ashford International station, Station Road, Ashford, Kent, TN23 1EZ
The accessible toilets are out of order on platforms 1 & 2 at Ashford International station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:30 - 21:30
- Opening Hours,Saturday: 05:30 - 21:30
- Opening Hours,Sunday: 06:00 - 21:30
Assistance/Help available from station staff from First to Last trains.
Location
On way in to access trains from Station Approach Rd side
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Seasons, Single and Return tickets are now available digitally on The Key. To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: Available
- Information Services Opening Times,Saturday: Available
- Information Services Opening Times,Sunday: Available
Train running Information and advice on how to get assistance available through the Help Point.
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
Customer Services Notes
This station has Secure station accreditation - For more information contact 0345 322 7021
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Ticket barriers and gates
Available
Accessible ticket machines
Available
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Height adjusted ticket office counter
Available
Counters can be raised or lowered to suit all customers
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platforms- Available during staffing hours. This toilet is stoma friendly.
Waiting rooms
Available
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Seating area
Available
Induction loop pay phones
Available
Public telephones are not wheelchair accessible
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available to book
Impaired mobility set down/pick-up point available
Available
Accessible spaces
Ashford International Car Park A
13 spaces
Ashford International Car Park B
15 spaces
Ashford International Car Park F
2 spaces
Ashford International Car Park A
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Ashford International Car Park B
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Ashford International Car Park F
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Waiting facility location
The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bays at the drop-off and/or pick-up point and/or waiting area measure 2.4 x 4.8m but side zone <1.2m wide
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
On platforms 1/2 and 5/6. Also by gateline in the subway.
Helpline
- Helpline,Monday to Sunday: Available
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
To request assistance through the help point, please use the assistance button which will put you in contact with a Southeastern colleague.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Platforms - Available during staffing hours
Accessible Toilets
Available
Platforms- Available during staffing hours. This toilet is stoma friendly.
Baby Changing
Available
Only available when staff present
Waiting Rooms
Available
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Seating Area
Available
Car Park A
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
166 spaces
Accessible spaces
13 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £9.50
- Rate per day £10.50
- Rate on Saturday £8.00
- Rate on Sunday £4.50
- Rate per week £40.20
- Rate per month £141.20
- Rate per 3 months £420.60
- Rate per 6 months £843.50
- Rate per year £1512.00
Notes
Off peak evening rate (after 18:00) - £3.50
Car Park B
Operator
APCOA Parking
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
135 spaces
Accessible spaces
15 spaces
These Blue Badge spaces are located in the Station forecourt.
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £9.00
- Rate per day £10.00
- Rate on Saturday £7.50
- Rate on Sunday £4.00
- Rate per week £40.20
- Rate per month £141.20
- Rate per 3 months £420.60
- Rate per 6 months £843.50
- Rate per year £1512.00
Notes
Off peak evening rate (after 18:00) - £3.00
Car Park F
Operator
APCOA Parking
- 0330 333 9232
- Elwick Road
- -
- [email protected]
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
315 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Impaired mobility set down/pick up points available
Available
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £6.50
- Rate per day £7.20
- Rate on Saturday £5.50
- Rate on Sunday £4.00
- Rate per week £30.50
- Rate per month £107.00
- Rate per 3 months £317.40
- Rate per 6 months £639.00
- Rate per year £1146.00
Notes
Off peak evening rate (after 18:00) - £3.00
ATM
Available
booking hall
Refreshment Facilities
Available
Coffee shops and Selecta vending machines
Shops
Available
newspapers
Public Telephones
Yes
Accessible Public Telephones
Available
Public telephones are not wheelchair accessible
Bicycle Storage
Spaces
454 spaces
You may leave your cycle in the rack provided however you do so at your own risk.
Type of Storage
Stands
Location
behind bus stop front of station
Sheltered
Yes
CCTV
No
Transport Links
From the station forecourt outside the booking hall. (What 3 Words: waddled.down.toys)
in front of station on Station Approach Road
Information to plan your onward journey is available in a printable format here
Brompton Dock0208 232 3931www.bromptondock.co.uk