Ashtead (AHD)
Managed by Southern
Station facilities
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Station seating facilities
Station seating facilities Waiting room located on Platforms 2/3 - Waiting rooms normally available when station is staffed -
Trolleys
-
Refreshments
Note A small outlet selling coffees, teas and newspapers is avaialble from 05.45 - 09.00, Monday to Friday located on platform 1.
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ATM machine
-
Toilets
Toilets -
Pay phone
Pay phone Cards -
Internet
Public Wi-Fi Yes -
Post box
Note Situated next to level crossing on Platform 2 side
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Tourist information office
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Shops
Ashtead
Getting to and from the station
Bicycle parking
YES- Storage location
- Car park
- Storage spaces
- 100
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Indigo Park Solutions UK Limited
- Phone number
- -
- Address
-
-
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- Note
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This station is managed using number plate recognition. Blue badge holders must display their badge pack AND call/text the number shown at the station bays to register for free parking on the day of use. Failure to register will result in a postal penalty notice being issued. Blue badge packs MUST be displayed.
For more information including tariffs and the number of spaces, including blue badge spaces please visit www.southernrailwayparking.com or alternatively call Indigo Customer Services on 0330 123 5247 (open 24 hrs)
- Opening hours
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Monday - Sunday 24 Hours a Day
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here.
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:40 - 20:05
Saturday 07:50 - 14:25
Sunday 09:10 - 16:45
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
- Smartcards cannot be purchased from this station. Please apply online at: www.southernrailway.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Southern
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Sunday 24 Hours a Day
- Customer help points
- Yes
- Lost Property
- Yes
- Please visit www.southernrailway.com/lostproperty and use the webform to register your lost item.
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards
- Post box
- Yes
-
Situated next to level crossing on Platform 2 side
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around this station
- Refreshment facilities
- Yes
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A small outlet selling coffees, teas and newspapers is avaialble from 05.45 - 09.00, Monday to Friday located on platform 1.
- Toilets
- Yes
- Accessible toilets
- No
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- Waiting room located on Platforms 2/3 - Waiting rooms normally available when station is staffed
- Waiting rooms opening hours
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Waiting rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- Please contact the helpline by phone on 0800 138 1016 or by emailing myjourney@southernrailway.com to ensure that arrangements are in place.
- Helpline opening hours
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Monday - Sunday 07:00 - 22:00
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- Staffing hours are shown in the 'Staffing and General services' section, however staff may be involved in other activities during these hours so please do book assistance where possible.
- Staff help available opening times
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Monday - Sunday 06:00 - 20:00
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Step-free access to platforms. Interchange between platforms via level crossing. Step free access to coffee stall on platform 1 - limited times only.
- Wheelchairs available
- No
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