Last updated:Today at 14:17
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Ash Vale (AHV)
Ash Vale station, Station Approach, Ash Vale, Hampshire, GU12 5LP
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 12:00
- Opening Hours,Saturday: 08:00 - 13:00
- Opening Hours,Sunday: Unavailable
Location
The ticket office is located on Platform 1.
A Ticket Vending Machine with a video help link is located by the entrance to the booking hall.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 12:00
- Information Services Opening Times,Saturday: 08:00 - 13:00
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 06:25 - 12:00
- Staff Help Available,Saturday: 08:00 - 13:00
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ash Vale.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:30 - 11:30
- Waiting rooms,Sunday: Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:25 - 12:00
- Staff help available,Saturday: 08:00 - 13:00
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
Customer Help points are located on every platform
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets are located on Platform 2.
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:30 - 11:30
- Waiting Rooms,Sunday: Unavailable
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Refreshment Facilities
Unavailable
Shops
Unavailable
Public Telephones
Yes
Bicycle Storage
Spaces
42 spaces
Type of Storage
Racks
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Aldershot: Lysons Avenue (B3166) bus shelter.
To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.
Information to plan your onward journey is available in a printable format here
