Last updated:Today at 14:17
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Ash Vale station, Station Approach, Ash Vale, Hampshire, GU12 5LP
The ticket office is located on Platform 1.
A Ticket Vending Machine with a video help link is located by the entrance to the booking hall.
Yes
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Ash Vale ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Ash Vale.
Yes
Help Points are available inside and outside this station
Announcements are made both visually and audibly
Induction loops are throughout this station
This station does not have step-free access to any platform.
Step-free category C station. Steps to both platforms.
Unavailable
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Available
Unavailable
N/A
Available
Unavailable
There are tactile warnings on all platforms
Unavailable
Unavailable
This is a combined drop-off and pick-up point
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is on the same side of the road as the station
Ramps cannot be deployed from the rear or side of a vehicle
The drop-off and/or pick-up point is uncovered
The lane at the drop-off and/or pick-up point and/or waiting is less than 2.4m wide
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Points are available inside and outside this station
Available
The toilets are located on Platform 2.
Unavailable
N/A
Unavailable
Available
There is sheltered waiting
Unavailable
Unavailable
Yes
42 spaces
Racks
No
Yes
There are no cycle hire facilities at this station
To Aldershot: Lysons Avenue (B3166) bus shelter.
To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.
Information to plan your onward journey is available in a printable format here