Stations & Destinations

Station Facilities: Altrincham (ALT)

Current Station Information

Ticket office closed for refurbishment for 4 to 6 weeks from 6th October.

This station has Barrow or Level crossing. We do not recommend that you use it without assistance.

Stamford New Road
Altrincham
Cheshire

WA14 1EN

Last changed: 16:39 on 10 Nov 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number	0871 200 4915
TrainTrackerText	Text dep ALT to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 06:40-20:20 Saturday 07:10-20:20 Sunday 09:00-17:00
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service	Details
Ticket Office	Monday-Friday 06:40-20:20 Saturday 06:40-20:20 Sunday 09:15-16:40
Self Service Ticket Machines	No
Collection of Pre-purchased Tickets	No
Telesales	No
Oyster PrePay	No
Penalty Fares	Penalty Fares do not apply when travelling from Altrincham station.

General Services Information ^ Top

Service	Details
Customer Service	Monday-Saturday 08:00-20:00 Sunday 09:00-17:00 Holidays: Boxing Day, Christmas Day Closed
Customer Service - Primary Phone Number	0845 00 00 125
Customer Service - Fax Number	0113 247 9059
Customer Service - Alternate Minicom/Textphone (For customers with hearing impairments)	0845 604 5608
Customer Service - Address	Customer Relations Northern Rail Ltd PO Box 208 Leeds LS1 2BU
Customer Service - Web Address	www.northernrail.org
Customer Service - Email Address	customer.relations@northernrail.org
Customer Service - Note
Left Luggage	No
Lost Property	Monday-Saturday 08:00-20:00 Sunday 09:00-17:00
Lost Property - Primary Phone Number	0845 00 00 125
Lost Property - Fax Number	0113 247 9059
Lost Property - Address	Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU
Lost Property - Note	Please contact Customer Relations
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	None
Waiting Rooms - Note	canopy only
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	No
Toilets	No
Baby Changing	No
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Altrincham station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Monday-Saturday 08:00-20:00 Sunday 09:00-17:00
Helpline - Primary Phone Number	08456 008 008
Helpline - Fax Number	0113 247 9059
Helpline - Alternate Minicom/Textphone (For customers with hearing impairments)	08456 045 608
Helpline - Address	Customer Relations Northern Rail PO Box 208 Leeds LS1 2BU
Helpline - Web Address	www.northernrail.org
Helpline - Email Address	assistance@northernrail.org
Helpline - Note	We have a Disabled Persons Protection Policy (DPPP) that sets out the services available to disabled customers. A copy of the DPPP is available by contacting the Customer Relations team.
Customer Help Points	No
Staff Help	Monday-Friday 06:40-20:20 Saturday 07:10-20:20 Sunday 09:00-17:00
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	staff make every effort to provide assistance for disabled passengers requiring tickets.
Induction Loop	No
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Taxis - Note	contact Customer Relations
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Separate level access from bus station to Platform 1(Metrolink trams) and from Oakfield Road car park entrance to Platform 4 (to Chester). To Platform 2 (Metrolink trams) and 3 (to Manchester) via gated crossing which requires staff assistance.
Impaired Mobility Set Down	No
Impaired Mobility Set Down - Note	No designated area is provided. The station front may be used for set down purposes.
Disabled Parking	Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

To be confirmed by station operator

Cycle Storage CCTV

Car Park: Station Car Park

Operator	Northern Rail
Primary Phone Number	08450 000125
Email Address	customer.relations@northernra...
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	45
Charges	There is no charge for railway users to park their car in this car park

Location for Rail Replacement Services

Southbound buses will stop opposite the station exit on the far side of the Grangeway.Northbound buses will stop outside the station exit on the near side of the Grangeway.

Taxi Rank

Yes

Taxi Rank - Note

At opposite side of bus interchange to station, near to library

Bus Services

Yes

Bus Services - Note

The bus station for buses to Stockport, Sale, Wythenshawe, Manchester, Warrington or Eccles is adjacent to the train station. It is part of a transport interchange. Busline 0871 200 2233

Metro Services

Yes

Metro Services - Note

Metrolink tram terminus within station.GMPTE 0161 228 7811

Car Hire

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline