Last updated:Today at 19:19
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Audley End (AUD)
Audley End station, Station Road, Wendons Ambo, near Saffron Walden, Essex, CB11 4LB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 19:00
- Opening Hours,Saturday: 07:00 - 18:00
- Opening Hours,Sunday: 09:00 - 17:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:00 - 19:00
- Information Services Opening Times,Saturday: 07:00 - 18:00
- Information Services Opening Times,Sunday: 09:00 - 17:00
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 19:00
- Staff Help Available,Saturday: 07:00 - 18:00
- Staff Help Available,Sunday: 09:00 - 17:00
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Customer Help Points
Yes
Help point available on platform 1
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to platforms via lifts.
This station is a category A station according to ORR station classification system.
https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 06:00 - 18:00
- Waiting rooms,Saturday: 07:00 - 17:30
- Waiting rooms,Sunday: 09:00 - 16:30
Waiting rooms are available on platforms 1 and 2
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Audley End Car Park 1
4 spaces
Audley End Car Park 2
0 spaces
Accessible car park equipment
Audley End Car Park 1
Audley End Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 19:00
- Staff help available,Saturday: 07:00 - 18:00
- Staff help available,Sunday: 09:00 - 17:00
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (12 miles south) for journeys towards London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Customer Help Points
Yes
Help point available on platform 1
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
Toilets are located in the booking hall and are open when the Ticket Office is open
Accessible Toilets
Available
Baby Changing
Available
Female toilets
Waiting Rooms
- Waiting Rooms,Monday to Friday: 06:00 - 18:00
- Waiting Rooms,Saturday: 07:00 - 17:30
- Waiting Rooms,Sunday: 09:00 - 16:30
Waiting rooms are available on platforms 1 and 2
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
657 spaces
Accessible spaces
4 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £7.30
- Rate per day £8.90
- Rate on Saturday £5.00
- Rate on Sunday £5.00
- Rate per week £45.00
- Rate per month £130.00
- Rate per 3 months £355.00
- Rate per year £1250.00
Notes
£78.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Spaces
5 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £2185.00
Refreshment Facilities
Unavailable
Shops
Available
News agent
Public Telephones
No
Public Wi-Fi
Available
Post Boxes
Available
Bicycle Storage
Spaces
86 spaces
Type of Storage
Stands & Racks
Location
Within station and on forecourt
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Substitute bus services stop at front of Station
In front of station.
Local buses at front of station
