Skip to main content

Banstead (BAD)

Banstead station, Banstead Road, Banstead, Surrey, SM7 1PZ

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours

No

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: No

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Staff Help Available

No

Customer Help Points

Yes

Assistance Meeting Point is on the only platform at the London end.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Luggage Storage

No

Lost Property

Yes

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is on the only platform at the London end.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

No

It is not possible to provide level access between train and platform at this station.

Accessible Toilets

No

Waiting rooms

Yes

Unheated waiting shelters are available on the platforms.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No dedicated area

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Assistance Meeting Point is on the only platform at the London end.

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

Trains calling at this station do not have on board staff. You can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 138 1016

  • Texting us on 07970 511077

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Unheated waiting shelters are available on the platforms.

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

6 spaces

Type of Storage

Stands

Location

Located on the platform.

Cycles are left at owners risk. Abandoned cycles may be removed.

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station