Benfleet (BEF)
Managed by c2c
Station facilities
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Station seating facilities
Station seating facilities Platforms 1 & 2
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Trolleys
-
Refreshments
Note Platform 1
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ATM machine
ATM machine -
Toilets
Toilets The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
Benfleet
Getting to and from the station
Bicycle parking
Compound,Stands- Storage sheltered
- Yes
- Storage location
- Outside station entrance
- Storage spaces
- 67
-
Some stands available on adjacent council land. For information regarding the dedicated cycle shed, please enquire at the ticket office.
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 70 80
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Note
-
Only car park season ticket holders are able to use this facility at Benfleet station before 10.00, Monday to Friday.
- Opening hours
-
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 125 with 3 accessible spaces available
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Access to car park payment facilities is not required for wheelchair users as parking is free for disabled users in designated parking spaces
- Free of charge
- No
- Off peak rate
- £2.40
- Saturday rate
- £2.40
- Sunday rate
- £2.40
- Weekly rate
- £27.40
- Monthly rate
- £105.00
- 3 Monthly rate
- £303.00
- Annual rate
- £1052.00
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Premier Reserved Parking - £1,300.00 for an Annual Ticket.
Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Outside main entrance, turn left under subway
- Accessible taxis
-
Operated by local companies. Pre-booking advised
- Impaired mobility set down / pick up points available
- Yes
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Outside station entrance
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:15 - 22:00
Saturday 05:15 - 22:00
Sunday 06:15 - 22:00
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- No
- Top-up Oyster pay as you go here
- Not possible at this station
- Use Oyster Pay as you go here
- No
-
.
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
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For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
-
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 21:30
Sunday 06:15 - 22:00
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
-
On platforms, accessible via electronic gates from street level
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 18:00
Saturday, Sunday 09:00 - 16:00
- 03457 44 44 22
- Customer Services
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Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays: 09:00 - 16:00
Christmas Day - Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Bus stops on Ferry Road outside front of station:
- If travelling towards London, Stop E
- If travelling towards Southend, Stop A
Facilities
- ATM Machine
- Yes
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Free c2c Wi-Fi
- Refreshment facilities
- Yes
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Platform 1
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
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The toilets are located on Platforms 1 and 2.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- Yes
- National key toilets location
- Platform 1. This can be accessed using a radar key.
- Waiting Rooms
- Yes
- Waiting rooms location
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Platforms 1 & 2
- Waiting rooms opening hours
-
Monday - Friday 05:15 - 22:00
Saturday 05:15 - 22:00
Sunday 06:15 - 22:00
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Staff help available
- Yes
- Please call 03457 44 44 22
- Staff help available opening times
-
Monday - Friday 06:00 - 21:00
Closed on Christmas Day and Boxing Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates
- Wheelchairs available
- No
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