Last updated:Today at 17:31
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Last updated:Today at 17:04
Train companies affected:National Rail
Brundall Gardens station, West End Avenue, Brundall, Norfolk, NR13 5RG
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This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.
No
No
No
Yes
No
No
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Norwich) - Adjacent to the footbridge steps, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Great Yarmouth and Lowestoft) - In front of the waiting room, fixed to the grey post beneath the customer information screen
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
No
Yes
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 2 (for trains towards Great Yarmouth and Lowestoft) only. Platform 1 (for trains arriving from Great Yarmouth or Lowestoft, or towards Norwich) can only be accessed via a stepped footbridge which leads to and from Platform 2 and the entrance to the station.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
No
No
Yes
Yes
No
On Platform 2 (for trains towards Great Yarmouth and Lowestoft)
Yes
Yes
Details of nearest taxis are shown on station information poster
No
Yes
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Norwich) - Adjacent to the footbridge steps, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Great Yarmouth and Lowestoft) - In front of the waiting room, fixed to the grey post beneath the customer information screen
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
No
No
No
On Platform 2 (for trains towards Great Yarmouth and Lowestoft)
Yes
No
No
8 spaces
Stands
There are four cycle stands on Platform 2 (for trains towards Great Yarmouth and Lowestoft) - two are located underneath the footbridge steps, and the other two are next to the set of four information poster boards, just beyond the waiting room.
No
No
There are no cycle hire facilities at this station
Rail replacement bus services pick up and drop off at the bus stop on Cucumber Lane.
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