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Birmingham International (BHI)

Birmingham International station, Stationlink Road, National Exhibition Centre, Birmingham, West Midlands, B40 1PA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:40 - 21:00
  • Opening Hours Saturday: 06:15 - 21:00
  • Opening Hours Sunday: 08:15 - 21:00
Location

 Ticket Machines can be found in the main Booking Hall area.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

Information Available From Staff

  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 02:00
  • Information Services Opening Times Saturday: 05:00 - 02:00
  • Information Services Opening Times Saturday to Sunday: 07:30 - 02:00

Staff Help Available

  • Staff Help Available Sunday: 07:30 - 02:00
  • Staff Help Available Monday to Friday: 05:30 - 02:00
  • Staff Help Available Saturday: 05:30 - 02:00

The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points

Yes

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Customer Services Notes

Except Christmas Day & Boxing Day

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Category A - This station has step-free access to all platforms / the platform

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Waiting rooms

Yes

Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Accessible spaces

24 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Sunday: 07:30 - 02:00
  • Staff help available Monday to Friday: 05:30 - 02:00
  • Staff help available Saturday: 05:30 - 02:00

The Passenger Assistance meeting point is past the ticket gates on the concourse. Please talk to a member of staff either in person or via the help point. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Customer Help Points and Meeting Point

Yes

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Accessible Toilets

Yes

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Baby Changing

Yes

Waiting Rooms

Yes

Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.

Seating Area

Yes

First Class Lounge

  • First Class Lounge Monday to Friday: 05:30 - 20:00
  • First Class Lounge Saturday: 08:00 - 18:00
  • First Class Lounge Sunday: 10:00 - 18:00

Located

Up the stairs from the platforms, lift available

Tickets Accepted

 Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with desks, power points and screens with updated train information.

 Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

Operator

Avanti West Coast

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes

Spaces

2124 spaces

Accessible spaces

24 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per day £12.50
  • Rate on Saturday £9.50
  • Rate on Sunday £9.50
  • Rate per month £132.00
  • Rate per 3 months £374.00
  • Rate per year £1200.00

Notes

For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

ATM

Yes

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

45 spaces

4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)

10 stands in shelter short stay car park

Cycling compound with 27 spaces available at the front of the station

Type of Storage

Compounds, Stands & Racks

Location

18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge.  Please click here for more information.

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