Birmingham New Street (BHM)

Managed by Network Rail

 
New Street
Birmingham
West Midlands
B2 4ND
 

Station facilities

  • Station seating facilities

    First Class lounge Monday-Friday 06:15-19:45 Saturday 08:00-18:00 Sunday 10:00-18:00

    Located

    Right hand car park entrance through the doors on the right.

    Tickets Accepted

    Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.

    Facilities

    Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

    Refreshments

    Tea, coffee, soft drinks.

    Wi-Fi

    Wi-Fi is available

    Showers

    No showers are available
    Seating area Monday-Friday 06:00-23:00 Saturday 06:00-23:00 Sunday 07:30-23:00

    Seating area located on the main concourse within the IC Lounge
    Waiting Rooms Available
    Note

    Waiting rooms available on each platform and additional seating on the main concourse within the IC Lounge

    Women-only waiting room No

  • Trolleys

  • Refreshments

    Note

    Food vending machine

    Public House/Bar

    Food outlet (Seating available)

  • ATM machine

    ATM machine Yes
    Notes

    Located on concourse
    Opening hours Monday-Friday 07:30-19:30 Saturday 08:00-18:00 Sunday 09:00-17:00

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Opening hours Monday-Friday 24 hours Saturday 24 hours Sunday 07:30-00:00
    Note

    Find WiFi Hotspots around Birmingham New Street station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office Yes

  • Shops

    Opening hours Monday-Friday 05:30-00:00 Saturday 08:00-00:00 Sunday 08:00-00:00
    Note

    Wide range of shops

    Passport Photo Booth
 
 

Birmingham New Street

Stations made easy

Route planning around the station including maps and platforms

Show [BHM] route

 

Station Message: Alert!

Due to redevelopment work being carried out; Queens Drive area will be closed to pedestrians from 1st August 2011 until further notice.

Alternative pedestrian routes via Smallbrook Queensway and Dudley Street will be signposted.

A new pedestrian route between the NCP car park and the centre will be in operation from 26th March 2012 until further notice. Please visit www.networkrail.co.uk/birminghamnewstreet for further information and all the latest news on the re-development of Birmingham New Street Station.

The Pallasades car park above the station will be closed as of Friday 18th May 2012 at 19.00.

Please click on the link below for the map of alternative car parking facilities

http://www.networkrail.co.uk/New-Street-alternative-car-parks-map.pdf

Please allow more time to catch trains if you are being dropped off at the station front from the 4th December 2011 due to changes to the traffic arrangements on the main approach road, one lane is now closed due to work on the creation of a new public square as part of the re-generation of the station and a number of short stay car parking facilities have been significantly reduced.  

 

Transport links

Connection time
12 minutes (minimum)
Cycle storage
Yes
Sheltered cycle storage
Yes
Car park
Yes

Station Car Park - 40 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Parking charges



APCOA Parking (UK) Limited (Operator)

0845 077 4224 (primary)
Taxi rank
Yes

Outside the front of the station - directional signage at the station

Rail replacement

Signage throughout the station when rail replacement servcies are in place.  Please check on arrival and Train Opeartor website

Bus services
Yes

'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the West Midlands. For times: www.travelwm.co.uk

For multi-operator bus information visit: www.networkwestmidlands.com

Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus (and midland metro) travel around Birmingham. For details: www.plusbus.info

 

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 24 hours
Saturday 24 hours
Sunday 07:30-23:59

Ticket Office is located on the main concourse

Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes

On main concourse

Penalty fares

Penalty Fares apply to journeys from Birmingham New Street station when travelling with:

  • London Midland


Penalty Fares do not apply if travelling with:

  • Virgin Trains
  • CrossCountry
  • Arriva Trains Wales

Accessibility and mobility access

Customer help points
Yes

Available at Customer Reception and station Floorwalkers


Staff help
Monday-Sunday 07:30-23:59
Accessible ticket machines
Yes

Staff available to assist where required.

Accessible ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - Please seek assistance from station staff
Accessible taxis
Yes

Taxi rank outside main station entrance, signage

Accessible public telephones
Yes

Main concourse next to Left Luggage

Accessible toilets
Yes

Platform link bridge next to Ladies toilets

Step free access coverage
Whole station

Suitable for disabled passengers. Lift access to all platforms. 

Impaired mobility set down
Yes

Please report to our Customer Reception on the main concourse should you have arranged pre-booked assistance. 

Where passengers haven’t made arrangements before arriving, we’ll still do everything we can to give assistance in a timely manner. There may be a wait while we arrange it, but our policy is to make it happen.  Again please report to our Customer Reception. 

We can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

To arrange assistance via the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000

Disabled parking
Yes - 2 spaces Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
No
Wheelchairs
Yes
Ticket gates
No

General services information

Customer service
Yes
Left luggage
Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 08:00-23:00

 Situated by the High Street / Bullring entrance.

Operated by Excess Baggage Company 0121 632 6884

For more information visit www.leftbaggage.co.uk/locations

Lost property
Yes
Monday-Friday 09:00-17:00

Situated within left luggage.

Operated by Excess Baggage Company

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Station map

Station plan

Large station plan for Birmingham New Street

View larger version
Stations made easy
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