Birmingham New Street (BHM)
Managed by Network Rail
Station facilities
-
Station seating facilities
Station seating facilities There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. -
Trolleys
-
Refreshments
Note Food & drink available throughout the station -
ATM machine
ATM machine ATM machines are located on the paid concourse -
Toilets
Toilets Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier
Birmingham New Street
Getting to and from the station
- Car Park
Short Stay Car Park- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0845 077 4224
- Address
-
-
-
- Web address
- http://www.apcoa.co.uk
- Note
-
For car park charges see
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 40 with 0 accessible spaces available
-
There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
-
- Free of charge
- No
- CCTV Coverage
- No
- Cycle Parking
- Cycle storage type
- Stands
- Sheltered cycle storage
- Yes
- Cycle storage location
-
Between Stephenson Street and the Moor Street Link Bridge
- Cycle storage spaces
- 46
-
If you want to take your bicycle on the train, please check with the relevant train operator beforehand :-
http://www.arrivatrainswales.co.uk
http://www.crosscountrytrains.co.uk
- CCTV Coverage
- Yes
- Onward travel information
-
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
For information go to the local travel information office by the Stephenson Street entrance or visit Centro,
0121 214 7214.
- Taxi
-
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit traintaxi.
- Accessible taxis
-
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit traintaxi.
- Impaired mobility set down / pick up points available
- Yes
-
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000
- Metro
-
For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk
- Airport
-
Regular train service to Birmingham International. 10 - 15 minute journey
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 23:00
Sunday 07:00 - 23:00
- Location
-
On the main concourse next to WH Smiths
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
-
Floorwalkers are available to assist all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from information point,Yes - from ticket office
- Information services - opening times
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- No
- Left luggage
- Yes
- Excess Baggage Company
- For more information visit www.leftbaggage.co.uk/locations
- 0121 632 6884
- Lost Property
- Yes
- Excess Baggage Company
-
Monday - Friday 07:00 - 23:00
Saturday 07:00 - 23:00
Sunday 08:00 - 22:00
- Operated by Excess Baggage Company
- 0121 632 6884
- Customer Services
-
Luggage received from terminated trains at Birmingham New Street only
- Ticket gates
- No
- CCTV
- Yes
Facilities
- ATM Machine
- Yes
- ATM machines are located on the paid concourse
- First class Lounge
- Yes
-
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
- First class Lounge opening hours
-
Monday - Friday 06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Located opposite Network Rail recpetion on the main concourse
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- Food & drink available throughout the station
- Shops
- Yes
- Type of shops available
- Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platofrm escalators 9-10 M&S located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator Pasty Shop located beyond the ticket barrier next to Platform 7 escalator WHSmith located on the main concourse, before the ticket barrier
- Toilets
- Yes
- Toilets Location
- Men: between escalators to platforms 11b-12b. 30p Women: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p). Accessible: the men's and women's toilets have accessible cubicles. Free with Radar key or ask attendant Baby change: between escalators to platforms 11b-12b, free. The toilets between the escalators to 5a-6a have closed.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets,Male toilets
- National key toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
- There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b.
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Suitable for disabled passengers. Lift access to all platforms.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
- Nearest station with more facilities CRS Code
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