Birmingham New Street (BHM)

Managed by Network Rail 

 
Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA
 

Station facilities

  • Station seating facilities

    Station seating facilities There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

  • Trolleys

  • Refreshments

    Note Food & drink available throughout the station

  • ATM machine

    ATM machine ATM machines are located on the paid concourse

  • Toilets

    Toilets

    Male: between escalators to platforms 11b-12b. 30p

    Female: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p).

    Accessible: both male and female toilets have accessible cubicles. Free with Radar key or ask attendant

    Baby change: between escalators to platforms 11b-12b, free.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

  • Tourist information office

  • Shops

    Shops
    • Boots located on the main concourse, before the ticket barrier  
    • Camden Food located beyond the ticket barrier 
    • Costa located beyond the ticket barrier next to Platform 5b escalator 
    • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
    • M&S Food located on the main concourse 
    • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
    • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
    • W H Smith located on the main concourse, before the ticket barrier
 
 

Birmingham New Street

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Route planning around the station including maps and platforms

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Station Message: Alert!

From  Monday 24 December until Sunday 30 December, Virgin Trains and London Northwestern Railway will be running an amended timetable to and from London Euston due to major improvement work. More information can be found on our engineering page. 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
Yes
Storage spaces
58

If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists 

Storage CCTV
Yes
Car Park
Short Stay Car Park
Operator
APCOA Parking (UK) Limited
Phone number
0345 077 4224
Address
-
-
Web address
http://www.apcoa.co.uk
Note

For car park charges see

Parking at New Street station 

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
38  with 0 accessible spaces available

There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

 
Free of charge
No
CCTV Coverage
Yes
Onward travel information

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

**********************************************************************************************************

For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Taxi

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

For more information visit traintaxi.

Accessible taxis

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit traintaxi.

Impaired mobility set down / pick up points available
Yes

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000

Metro

For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/

 

Airport

Regular train service to Birmingham International. 10 - 15 minute journey

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15 - 23:00
Sunday 07:00 - 23:00
Location

On the main concourse next to WH Smiths

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Floorwalkers are available to assist all customers

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are no accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
Yes - from help point,Yes - from information point,Yes - from ticket office 
Information services - opening times
Monday - Friday 04:15 - 02:00
Saturday 04:15 - 00:30
Sunday 07:30 - 02:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes

Available at Customer Reception and station floorwalkers

Left luggage
Yes
Excess Baggage Company
For more information visit Left Baggage
0121 314 0901
Left Luggage - Baggage Storage (Lockers). Located on the Station Forecourt. Mon - Sat 07:00 - 23:00. Sun 08:00 - 22:00.
Lost Property
Yes
Excess Baggage Company
Monday - Friday 09:00 - 17:30
Operated by Excess Baggage Company
0330 024 0215
Located on the station forecourt
Customer Services

Luggage received from terminated trains at Birmingham New Street only

Ticket gates
Yes

Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

CCTV
Yes

Facilities

 
ATM Machine
Yes
ATM machines are located on the paid concourse
First class Lounge
Yes

Located

On the paid concourse between Platforms 3 & 4

Tickets Accepted

Virgin (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.

Facilities

Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.

Refreshments

Tea, coffee, soft drinks.

Wi-Fi

Wi-Fi is available

Showers

No showers are available

First class Lounge opening hours
Monday - Friday 06:15 - 19:45
Saturday 08:00 - 18:00
Sunday 10:00 - 18:00
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Located opposite Network Rail Reception on the main concourse

Public Wi-Fi
Yes
Find WiFi Hotspots around Birmingham New Street station
Refreshment facilities
Yes
Food & drink available throughout the station
Shops
Yes
Type of shops available
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
Toilets
Yes
Toilets Location

Male: between escalators to platforms 11b-12b. 30p

Female: between escalators to platforms 11b-12b and between the escalators to 5a-6a (30p).

Accessible: both male and female toilets have accessible cubicles. Free with Radar key or ask attendant

Baby change: between escalators to platforms 11b-12b, free.

Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
Female toilets,Male toilets 
National key toilets
Yes
National key toilets location

Close to Platforms 1A and 12A 

Waiting Rooms
Yes
Waiting rooms location
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes

Journey Care assistance is available prior to travel via the relevant Train Operator:

 

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Staff help available opening times
Monday - Sunday 07:30 - 23:59
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Wheelchairs available
Yes

Station Map

 
Station plan

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