Birmingham New Street (BHM)
Managed by Network Rail
Station facilities
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Station seating facilities
First Class lounge Monday-Friday 06:15-19:45 Saturday 08:00-18:00 Sunday 10:00-18:00 Located
Right hand car park entrance through the doors on the right.
Tickets Accepted
Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Seating area Monday-Friday 06:00-23:00 Saturday 06:00-23:00 Sunday 07:30-23:00 Waiting Rooms Available Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine Yes Opening hours Monday-Friday 07:30-19:30 Saturday 08:00-18:00 Sunday 09:00-17:00 -
Toilets
-
Pay phone
Pay phone Cards and coins -
Internet
Opening hours Monday-Friday 24 hours Saturday 24 hours Sunday 07:30-00:00 Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office Yes -
Shops
Opening hours Monday-Friday 05:30-00:00 Saturday 08:00-00:00 Sunday 08:00-00:00
Birmingham New Street
Ticket buying and collection
- Ticket office opening
Monday-Friday 24 hours
Saturday 24 hours
Sunday 07:30-23:59
- Self-service machines
Yes- Collect from counter
No- Collect from machine
Yes
On main concourse
- Penalty fares
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Penalty Fares apply to journeys from Birmingham New Street station when travelling with:
- London Midland
Penalty Fares do not apply if travelling with:- Virgin Trains
- CrossCountry
- Arriva Trains Wales
Accessibility and mobility access
- Customer help points
-
Yes
Available at customer Reception and station Floorwalkers
- Staff help
-
Monday-Sunday 07:30-23:59
- Accessible ticket machines
No
Staff available to assist where required.
- Accessible ticket office counter
No
Floorwalkers are available to assist disabled customers.
- Induction loop
Yes
- Ramp for train access
Yes
- Accessible taxis
Yes
taxi rank outside main station entrance
- Accessible public telephones
No
main concourse
- Accessible toilets
Yes
Platform link bridge next to Ladies toilets
- Step free access coverage
Whole station
Suitable for disabled passengers. Lift access to all platforms.
- Impaired mobility set down
Yes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator: London Midland 0845 602 4277. Virgin Trains – 0845 000 8000
- Disabled parking
Yes
- 2 spaces
Parking is free for disabled customers displaying a valid International Blue Badge
- Accessible car park equipment
No
- Wheelchairs
Yes
- Ticket gates
No
General services information
- Customer service
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Yes
- Left luggage
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Yes
Monday-Friday 07:00-23:00
Saturday 07:00-23:00
Sunday 08:00-23:00Situated by the High Street / Bullring entrance.
Operated by Excess Baggage Company 0121 632 6884
For more information visit www.leftbaggage.co.uk/locations
- Lost property
-
Yes
Monday-Friday 09:00-17:00Situated within left luggage.
Operated by Excess Baggage Company
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
Full-time
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Station map
- Station plan
- View larger version
- Stations made easy
- Show [BHM] route