Station Facilities: Birmingham New Street (BHM)
Managed by Network Rail
New Street Birmingham West Midlands
B2 4ND
Last changed: 13:55 on 22 May 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Sunday 24 hours |
| TrainTracker Phone Number | 0871 200 49 21 |
| TrainTrackerText | Text dep BHM to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Saturday 24 hours Sunday 00:00-07:00 |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Passenger Information Services | Departure screens Announcements |
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||
|---|---|---|---|---|---|
| Ticket Office | Monday-Saturday 24 hours | ||||
| Self Service Ticket Machines | Yes | ||||
| Collection of Pre-purchased Tickets | Yes | ||||
| Collection of Pre-purchased Tickets - Details |
| ||||
| Telesales | No | ||||
| Oyster PrePay | No | ||||
| Penalty Fares |
Penalty Fares apply to journeys from Birmingham New Street station when travelling with:
Penalty Fares do not apply if travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Yes |
| Left Luggage | Yes |
| Left Luggage - Primary Phone Number | 0121 632 6884 |
| Left Luggage - Address | Excess Baggage New Street Birmingham West Midlands |
| Left Luggage - Note |
Situated on the main concourse. |
| Lost Property | Yes |
| Lost Property - Primary Phone Number | 0121 632 6884 |
| Lost Property - Address | New Street Birmingham West Midlands |
| Lost Property - Note |
Situated on the main concourse. |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | Yes |
| Seating Area - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Waiting Rooms | Available |
| Women-Only Waiting Room | No |
| Trolleys - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Refreshment Facilities - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Toilets | Yes |
| Baby Changing - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| WiFi - Opening Hors | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box - Opening Hors | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| Tourist Information Office | Yes |
| ATM Machine | Yes |
| Bureau de Change - Opening Hours | Monday-Friday 07:30-19:30 Saturday 08:00-18:00 Sunday 09:00-17:00 |
| Shops - Opening Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00 |
| Helpline - Note |
Please contact our Assisted Travel Team: CrossCountry: 0844 811 0125 London Midland: 0800 092 4260 Virgin Trains: 08457 44 33 66 |
| Customer Help Points | Yes |
| Staff Help | Monday-Sunday 24 hours |
| Accessible Ticket Machines | No |
| Accessible Ticket Machines - Note |
Staff available to assist where required. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Floorwalkers are available to assist disabled customers. |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
taxi rank outside main station entrance |
| Accessible Public Telephones | No |
| Accessible Public Telephones - Note |
main concourse |
| National Key Toilets | Yes |
| National Key Toilets - Note |
Platform link bridge next to Ladies toilets |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | No |
| Impaired Mobility Set Down - Note |
Assistance is available to and from platforms. Please contact customer services of the relevant train operator: CrossCountry: 0844 811 0125 London Midland: 0800 092 4260 Virgin Trains: 08457 44 33 66 |
| Disabled Parking | To be confirmed by station operator |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 12 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 24 | ||||||||||
| Cycle Storage Sheltered | To be confirmed by station operator | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
Outside the front of the station - main entrance | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the West Midlands. For times: www.travelwm.co.uk For multi-operator bus information visit: www.networkwestmidlands.com Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus (and midland metro) travel around Birmingham. For details: www.plusbus.info
| ||||||||||
| Metro Services | Yes | ||||||||||
| Metro Services - Note |
For details of the Midland Metro (tram network) visit: www.travelmetro.co.uk
| ||||||||||
| Airport | Yes | ||||||||||
| Airport - Note |
Regular train service to Birmingham International. 10 - 15 minute journey | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
