Last updated:Today at 20:05
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
Bishop Auckland (BIA)
Bishop Auckland station, Newgate Street, Bishop Auckland, County Durham, DL14 7EJ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:50 - 12:25, 13:00 - 16:25
- Opening Hours,Saturday: 08:50 - 13:25
- Opening Hours,Sunday: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
More information at www.northernrailway.co.uk/smart
Information Available
If the station is unstaffed, please contact the customer relations team or onboard staff
Customer Information
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: Unavailable
Information available 24/7 through the customer experience centre 0800 200 6060
Staff Help Available
Unavailable
Customer Help Points
No
none
Customer Services Notes
08002006060
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: 07:00 - 22:00
Open 0700-2200 7 days per week
CCTV at the Station
Yes
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Category A Station
There is step free access onto the platform. Kerb from car park to station entrance
To find our more about travelling around this station, please see the 360 map click here
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Impaired mobility set down/pick-up point available
Unavailable
Kerb from car park to station entrance
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
Unavailable
Customer Help Points
No
none
Helpline
- Helpline,Monday to Sunday: Available
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Operator
Owned by local council
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
20 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Kerb from car park to station entrance
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
Unavailable
Public Telephones
No
Bicycle Storage
Spaces
0 spaces
Type of Storage
Compounds
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
Not available at this station.
More Information
Transport Links
Pick Up / Drop Off in station car park.
What3words crest.fats.rescue
Information to plan your onward journey is available in a printable format here
Not available at this station.
