Last updated:Today at 12:06
Train companies affected:South Western Railway
Last updated:Today at 11:59
Train companies affected:National Rail
Brookwood station, Connaught Road, Brookwood, Woking, Surrey, GU24 0ER
The ticket office is located on Platform 1.
Ticket Vending Machines are located in the main booking hall and on platform 2.
Yes
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Brookwood ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Unavailable
Yes
Customer Help points are located on every platform
Please contact our Customer Service Centre on 0345 6000 650
Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Brookwood.
Yes
There are Help Points
Announcements are made both visually and audibly
Induction loops are throughout this station
Some step-free access, may be in one direction only - please check details.
Step-free category B3 station. Ramp at up to 1:7 gradient to Platform 1 (for trains towards London). Steps to Platform 2 (for trains towards Basingstoke/ Alton).
Available
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Available
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only open during Ticket Office opening hours.
Platform 1.
Available
Unavailable
There are tactile warnings on all platforms
There are automatic wide aisle gates that are less than 0.9 metres wide
Unavailable
Unavailable
Brookwood Car Park - September 2023
5 spaces
Brookwood Marked Bays - September 2023
Not Specified
Brookwood Car Park - September 2023
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
This is a combined drop-off and pick-up point
There are no seating or waiting facilities at this drop-off and/or pick-up point
The drop-off and/or pick-up point is on the same side of the road as the station
Ramps can be deployed from the rear and side of a vehicle
The drop-off and/or pick-up point is uncovered
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Unavailable
Yes
Customer Help points are located on every platform
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
There are Help Points
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only open during Ticket Office opening hours.
Available
Platform 1.
Available
There is sheltered waiting
460 spaces
5 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
No
Unavailable
Yes
Parking charges apply
RingGo Code 77480.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
No
Unavailable
Parking charges apply
RingGo Code 77490.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £6.40.
Off Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £19.20.
Available
A newsagent on approach to the building.
No
294 spaces
A New cycle hub includes 24 hour access, full CCTV coverage and maintenance tools.
Compounds
A sheltered compound, to the right of the main building.
Yes
Yes
There are no cycle hire facilities at this station
Station forecourt off Connaught Road (A324)
Information to plan your onward journey is available in a printable format here