Stations & Destinations

Station Facilities: Birmingham Moor Street (BMO)

Queensway
Birmingham

B4 7UL

Last changed: 12:45 on 6 Nov 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 05:30-23:30 Saturday 05:45-23:30 Sunday 08:20-00:10
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep BMO to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 05:30-23:30 Saturday 05:45-23:30 Sunday 08:20-00:10
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	To be confirmed by station operator

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 05:30-23:30 Saturday 05:45-23:30 Sunday 08:20-00:10

Ticket Office - Note

Ticket office operated by Chiltern Railways.

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine Location	Located as you enter the station, next to main ticket office.

Telesales

Monday-Sunday 07:00-20:00

Telesales - Primary Phone Number

08456 005 165

Telesales - Web Address

www.chilternrailways.co.uk/tickets

Telesales - Note

Tickets are also available online from the Chiltern Railways website. You can try our new Advance Barcode Tickets for single journeys on Chiltern Railways startingat £5 single.

Oyster PrePay

Travelcard - Note

Centrocard zone

Penalty Fares

Penalty Fares apply to journeys from Birmingham Moor Street station when travelling with:

London Midland
Chiltern Railways

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 08:30-17:30
Customer Service - Primary Phone Number	08456 005 165
Customer Service - Fax Number	01926 729 914
Customer Service - Address	Chiltern Railways Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN
Customer Service - Web Address	www.chilternrailways.co.uk/get-in-touch/
Customer Service - Note	We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Left Luggage	No
Lost Property	Monday-Friday 12:00-20:00
Lost Property - Primary Phone Number	08456 005 165
Lost Property - Fax Number	0207 333 3002
Lost Property - Address	Chiltern Railways Lost Property Marylebone Station Melcombe Place London NW1 6JJ
Lost Property - Web Address	www.chilternrailways.co.uk/lostproperty
Lost Property - Note	Callers will be contacted only if the item is found. Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	Available
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Refreshment Facilities - Note	Coffee shop Coffee kiosk
Toilets	Yes
Baby Changing	Yes
Showers	No
Pay Phone	No
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Birmingham Moor Street station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	Yes
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Monday-Sunday 07:00-20:00
Helpline - Primary Phone Number	08456 005 165
Helpline - Minicom/Textphone (For customers with hearing impairments)	08457 078051
Helpline - Address	Chiltern Railways Banbury ICC Merton Street Banbury Oxfordshire OX16 4RN
Helpline - Web Address	www.chilternrailways.co.uk/travelling-with-...
Helpline - Note	A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website.
Customer Help Points	Monday-Friday 05:00-22:00 Saturday 05:00-22:00 Sunday 05:00-22:00
Staff Help	Monday-Friday 05:30-23:30 Saturday 05:45-23:30 Sunday 08:20-00:10
Accessible Ticket Machines	To be confirmed by station operator
Accessible Ticket Office Counter	No
Induction Loop	No
Ramp for Train Access	No
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	No
Accessible Taxis - Note	For taxis from all UK stations visit www.traintaxi.co.uk.
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	Flat access to all platforms.
Impaired Mobility Set Down	To be confirmed by station operator
Impaired Mobility Set Down - Note	At the main entrance
Disabled Parking	To be confirmed by station operator
Accessible Car Park Equipment	No
Wheelchairs	No

Transport Links ^ Top

Service	Details
Minimum Connection Time (mins)	5
Cycle Storage Availability	Yes
Cycle Storage	12
Cycle Storage Sheltered	Yes
Cycle Storage CCTV	No
Cycle Storage Location	There is cycle storage between Platforms 1 and 3, at the south end of the station.
Location for Rail Replacement Services	This station is generally not served by rail replacement buses, generally due to difficult road access. If the bus cannot access this station, it will use Birmingham Snow Hill station.
Taxi Rank	No
Bus Services	Yes
Bus Services - Note	'West Midlands buses' operate a comprehensive network of daily, frequent bus services around Birmingham city and the west midlands. For details: www.travelwm.co.uk For multi-operator bus information visit: www.networkwestmidlands.co.uk Buy a Birmingham PLUSBUS ticket with your train ticket, for unlimited bus and midland metro travel around Birmingham city. For details: www.plusbus.info
Metro Services	No
Metro Services - Note
Car Hire	No
Cycle Hire	No
Local Transport Link	Plan your journey to and from the station with Traveline