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Station Facilities: Bristol Temple Meads (BRI)

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 24 hours
TrainTracker Phone Number 0871 200 49 18
TrainTrackerText Text dep BRI to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:30-21:30 Sunday 06:45-21:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location

Situated by the ticket office.

Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from Bristol Temple Meads station when travelling with:

  • First Great Western

Penalty Fares do not apply if travelling with:

  • Arriva Trains Wales
  • CrossCountry

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Friday 08:00-17:45 Saturday 09:00-15:45 Sunday 10:00-17:45
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Lost Property - Note

Lost Property pick up point is located at the station subway. Passengers are advised to call 08457 000 125 (07:00 - 22:00) before visiting the Lost Property Office as this may not always be staffed.  For further information please visit firstgreatwestern.co.uk

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
First Class Lounge - Note

 

Seating Area Yes
Seating Area - Note

Seated area is available at all platforms, sheltered seating area in platforms

Waiting Rooms Available
Waiting Rooms - Note

Sheltered waiting room at platforms.

Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi Yes
Public WiFi - Note

Find WiFi Hotspots around Bristol Temple Meads station

Web Kiosk No
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note

You can book your assistance, reserve a seat and Pay for your ticket from our assist line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Monday-Friday 07:00-22:00 Saturday-Sunday 07:00-21:00

Customer Help Points Yes
Staff Help Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note

Accessible ticket machines are located at the station entrance by the ticket office.

Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

Please request staff assistance.

Induction Loop No
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Accessible taxis are available. Please request staff assistance.

Accessible Public Telephones Yes
Accessible Public Telephones - Note

Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to

National Key Toilets Yes
National Key Toilets - Note

Radar Key available from station staff.

Step Free Access Coverage Whole station
Step Free Access Coverage - Note
  • via lifts to all platforms and facilties, ticket office is also step free

Impaired Mobility Set Down Yes
Impaired Mobility Set Down - Note

Set- Down / Pick up Points are available at the station entrance

Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note

Accessible ticket machine is available at the car park. Step free access from the car park to the station

Wheelchairs Yes

Transport Links ^ Top

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