Last updated:Today at 22:45
Train companies affected:South Western Railway
Bury St Edmunds (BSE)
Bury St Edmunds station, Station Hill, Bury St Edmunds, Suffolk, IP32 6AD
Station Information
Ticket Office
Opening Hours
Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from information point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 19:30
- Information Services Opening Times,Saturday: 05:00 - 19:30
- Information Services Opening Times,Sunday: 07:30 - 16:15
Help points at this station are available for customers to use 24/7
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:45 - 19:15
- Staff Help Available,Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the Help Points at this station
Customer Help Points
Yes
Help points available on the concourse, and on platforms 1 and 2.
Customer Services Notes
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step-free access to both platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.
Ticket barriers and gates
Available
Bury St Edmunds station has Secure Station Acreditation
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 05:45 - 18:15
- Waiting rooms,Saturday: 06:50 - 17:30
- Waiting rooms,Sunday: 08:15 - 15:00
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are at least 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are seating and/or waiting facilities at this drop-off and/or pick-up point
Waiting facility type
There is uncovered seating/waiting
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
Lane is at least 2.4m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Minimum seating provision
This drop-off and/pick-up point has bench seating with backrests but without armrests
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:45 - 19:15
- Staff help available,Sunday: 08:00 - 16:00
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the Help Points at this station
Customer Help Points
Yes
Help points available on the concourse, and on platforms 1 and 2.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:
Monday - Friday 05:45 - 18:15Saturday 06:50 - 17:30Sunday 08:15 - 15:00
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:45 - 18:15
- Waiting Rooms,Saturday: 06:50 - 17:30
- Waiting Rooms,Sunday: 08:15 - 15:00
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).
Seating Area
Available
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
98 spaces
Accessible spaces
5 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £4.60
- Rate per week £17.75
- Rate per year £785.00
Refreshment Facilities
Available
Coffeelink
Self-service vending machine providing cold drinks and snacks
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
24 spaces
Type of Storage
Compounds, Lockers & Stands
Location
There are a total of 24 cycle stands at the station entrance and on both platforms. There is also a Cycle Hub at the recently created northern entrance to the station, providing 52 cycle spaces on a first come, first served basis. As part of the Cycle Hub, there is also a special access-controlled space for 16 cycles, offering additional security. Access to the access-controlled area will be via a SMART Card, which can be purchased for £25 per year here.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.
Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Onward Travel Information Map
Local information when you arrive at the station
PDF (1.2MB)
(download link)Bury St Edmunds station map platform level (Deprecated)
(external link, opens in a new tab)Bury St Edmunds station map ground floor (Deprecated)
(external link, opens in a new tab)
