Butlers Lane (BUL)
Managed by West Midlands Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Butlers Lane
Getting to and from the station
Bicycle parking
Stands
- Storage sheltered
- No
- Storage spaces
- 4
- Storage CCTV
- Yes
- Car Park
No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
Sutton Radio 0121 311 1113 Parkers 0121 355 6969
- Accessible taxis
-
Accessible taxis are not available
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday 07:00 - 13:00
15:00 - 17:00
Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 21:00
Saturday 08:00 - 19:00
Sunday 11:00 - 15:00
None
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are no accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards validators
No
Staffing and general services
- Information available from staff
Yes - from help point,Yes - from ticket office
- Information services - opening times
-
Monday 07:00 - 13:00
15:00 - 17:00
Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 21:00
Saturday 08:00 - 23:00
Sunday 11:00 - 15:00
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
Yes
-
Both platforms
- Customer Services
-
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 – 19:00 Saturday and Sunday: 08:00 – 16:00 Bank Holidays: 08:00 – 16:00 except Christmas Day and Boxing Day.
**Butlers Lane is acredited by the Secure Station Scheme**
- Ticket gates
No
- CCTV
- No
- Location for Rail Replacement Services
-
In the event of engineering the bus/coach will collect from the public bus stops on A5127 Lichfield Rd, outside The Butlers Arms Public House.
Please check the destination of the vehicle before boarding.
Facilities
- ATM Machine
No
- Pay phones
Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not accessible
- Toilets
No
- Waiting Rooms
Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 0248998- Open: 08:00 – 22:00 7 days a week (except Christmas Day and Boxing Day)
- Assisted travel
-
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on: 0800 0248998 - Helpline opening hours
-
Monday - Sunday 08:00 - 22:00
- Staff help available
Yes
-
This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).
Please contact West Midlands Railway Passenger Assist team on 0800 0248998
- Staff help available opening times
-
Monday 07:00 - 13:00
15:00 - 17:00
Tuesday, Wednesday, Thursday 07:00 - 13:00
Friday 07:00 - 21:00
Saturday 08:00 - 19:00
Sunday 11:00 - 15:00
- Ramp for train access
No
- Step free access coverage
No
- Step free access note
-
Access to platforms via separate entrances from road overbridge. 25 stepsdown to Lichfield platform. 35 steps down to Birmingham platform.
- Wheelchairs available
No
- Nearest station with more facilities CRS Code
- Blake Street; Four Oaks;