Berwick-upon-Tweed (BWK)

Managed by Virgin Trains East Coast 

 
Berwick-upon-Tweed station
Railway Street
Berwick-upon-Tweed
Northumberland
TD15 1NF
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

    Trolleys Yes

  • Refreshments

    Note

  • ATM machine

    ATM machine

  • Toilets

    Toilets The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request.

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Berwick-upon-Tweed

Stations made easy

Route planning around the station including maps and platforms

Show [BWK] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location

Within car park

Storage spaces
8
Storage CCTV
Yes
Car Park
Council Car Park
Operator
Local Council
Address
-
-
Note

For a map of how to get to the car park, please click here.

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
124  with 5 accessible spaces available
Accessible car park equipment
Wheelchair users may require assistance using car park equipment at this station 
Free of charge
No
CCTV Coverage
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:45 - 18:30
Saturday 06:45 - 15:15
Sunday 09:45 - 16:20
Location

Outside the travel centre entrance.

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday 05:30 - 22:45
Friday 05:30 - 23:45
Saturday 06:20 - 22:00
Sunday 09:00 - 23:00
 
Customer help points
No
Lost Property
Yes
Monday - Friday 09:00 - 16:00
01302 362175
Customer Services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

Rail Replacement Coaches leave from the front of the station.

Facilities

 
ATM Machine
Yes
First class Lounge
Yes

Located

Platform 2

Assistance Dogs and other well behaved dogs on leads will be permitted in all Virgin Trains East Coast Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the Virgin Trains East Coast route
  • Any Virgin Trains East Coast First Class packages
  • First Advance (routed VTEC/ VTEC & connections
  • Virgin Trains East Coast First Class Reader Offer (routed VTEC/VTEC & Connections)
  • Virgin Trains East Coast First Class Flat Fare (routed VTEC/VTEC & Connections)
  • Virgin Trains East Coast Rewards First Class Leisure Single (routed VTEC/VTEC & Connections)
  • Virgin Trains East Coast Self Print First Class Upgrade voucher (routed VTEC/VTEC & Connections)
  • Inclusive Tour Tickets (Superbreaks etc.)
  • Weekend First

 

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Unisex Toilet, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/water/ biscuits

Wi-Fi

Yes

Showers

No

First class Lounge opening hours
Monday - Friday 06:00 - 20:00
Saturday 07:00 - 20:00
Sunday 09:30 - 20:00
Refreshment facilities
Yes
Toilets
Yes
Toilets Location
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
National key toilets location
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Trolleys
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Staff help available
Yes
Staff help available opening times
Monday - Friday 06:00 - 22:45
Saturday 06:00 - 22:45
Sunday 09:00 - 22:45
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Lift available from station forecourt to platforms 1 & 2.

RNIB Map for all located just to the left of the station entry doors

Wheelchairs available
Yes

Station Map

 
Station plan

View larger version
Stations made easy
Show [BWK] route

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