Canterbury West (CBW)
Managed by Southeastern
Station facilities
-
Station seating facilities
Station seating facilities platforms 1 and 2 -
Trolleys
-
Refreshments
Note Coffee shop -
ATM machine
-
Toilets
Toilets Platform 2 -
Pay phone
Pay phone Cards and Coins -
Internet
-
Post box
-
Tourist information office
-
Shops
Canterbury West
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- downside platform - London end
- Storage spaces
- 134
- You may leave your cycle in the rack provided however you do so at your own risk.
- Storage CCTV
- No
- PlusBike (cycle hire)
- Brompton Dock
0208 232 3931
www.bromptondock.co.uk - Car Park
- Station Car Park
- Operator
- Indigo Park Solutions UK Limited
- Phone number
- 03301 235 247
- Email address
- customersupport.uk@parkindigo.com
- Note
-
For more information, visit www.southeasternrailway.co.uk/carparks or uk.parkindigo.com/en/southeastern-railway
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 112 with 4 accessible spaces available
- Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
- Free of charge
- No
- Daily rate
- £7.40
- Off peak rate
- £6.70
- Saturday rate
- £4.70
- Sunday rate
- £1.00
- Weekly rate
- £32.00
- Monthly rate
- £112.60
- 3 Monthly rate
- £336.00
- 6 Monthly rate
- £672.00
- Annual rate
- £1215.70
- From 1st June - new off peak evening rate (after 18:00) - £1.50
- CCTV Coverage
- Yes
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Taxi
-
There is a taxi rank at the front of the station.
- Accessible taxis
-
Accessible taxis are available to book
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 19:30
Saturday 06:15 - 19:30
Sunday 08:30 - 17:00
staff may not always be available during staffing times
- Location
-
On way in to access trains
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
- Counters can be raised or lowered to suit all customers
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
-
two within concourse.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for Southeastern
Staffing and general services
- Information available from staff
- YES
- Information services - opening times
-
Monday - Friday 05:00 - 01:30
Saturday 05:00 - 01:30
Sunday 07:00 - 00:30
Staff may not always be available during staffing times
- Passenger Information Systems
- Departure screens, Announcements, Arrival screens
- Customer help points
- Yes
- On platform
- Lost Property
- Yes
- Southeastern Customer Services
- 0345 322 7021
- Customer Services
- 0345 322 7021
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
-
Station forecourt
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Accessible public telephones
-
Public telephones are not wheelchair accessible
- Refreshment facilities
- Yes
- Coffee shop
- Toilets
- Yes
- Toilets Location
- Platform 2
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- National key toilets location
- Platform 2
- Waiting Rooms
- Yes
- Waiting rooms location
- platforms 1 and 2
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0345 322 7021 or Textphone 0800 783 4548
- Staff help available
- Yes
- Staff may not always be available during staffing times - booking in advance is advised although not compulsory
- Staff help available opening times
-
Monday - Friday 05:00 - 01:30
Saturday 05:00 - 01:30
Sunday 07:00 - 00:30
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Access to all platforms and interchange via lifts
- Wheelchairs available
- No
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