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Station Facilities: Cardiff Central (CDF)

Managed by Arriva Trains Wales 

Cardiff Central Railway Station
Central Square
Cardiff

CF10 1EP

Last changed: 09:42 on 11 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 03:45-02:00 Saturday 03:45-00:00 Sunday 07:00-03:45
TrainTracker Phone Number 0871 200 49 22
TrainTrackerText Text dep CDF to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes
CCTV - Coverage Within station Car park Cycle storage

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Staffed Information Point Monday-Friday 09:30-18:00 Saturday 09:30-17:00

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:30-21:40 Sunday 07:30-21:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterYes
From Ticket MachineYes
Machine Location

At the Penarth Road entrance and on the concourse.

Telesales No
Oyster PrePay No
Penalty Fares

Penalty Fares do not apply when travelling from Cardiff Central station.

General Services Information ^ Top

Service Details
Customer Service Monday-Saturday 08:00-20:00 Sunday 11:00-20:00
Customer Service - Primary Phone Number 0845 6061 660
Customer Service - Fax Number 0870 191 0764
Customer Service - Address St Mary's House, 47 Penarth Road Cardiff CF10 5DJ
Customer Service - Web Address www.arrivatrainswales.co.uk
Customer Service - Email Address customer.relations@arrivatrainswales.co.uk
Left Luggage No
Lost Property Yes
Lost Property - Primary Phone Number 0845 6061 660
Lost Property - Web Address www.arrivatrainswales.co.uk
Lost Property - Email Address customer.relations@arrivatrainswales.co.uk
Lost Property - Note

Contact nearest staffed station or Customer Relations

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge - Opening Hours Monday-Friday 06:00-18:30 Saturday Closed Sunday Closed
First Class Lounge - Note

Located

Platform 1 

Tickets Accepted

All First Class

Facilities

A comfortable modern lounge, screens with updated train information

Refreshments

Complimentary refreshments and a dedicated customer host ready to serve you. 

Wi-Fi

Available

Showers

None

Seating Area Yes
Seating Area - Note

Seating available on all platforms

Waiting Rooms Available
Waiting Rooms - Note

Women-Only Waiting Room No
Trolleys - Opening Hours Monday-Friday 03:45-02:00 Saturday 03:45-00:00 Sunday 07:00-03:45
Trolleys - Note
  • Coin-operated trolley
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Cold drinks vending machine
  • Hot drinks vending machine
  • Food vending machine
  • Food outlet (Seating available)
  • Food outlet (Seating unavailable)
Toilets Yes
Baby Changing - Opening Hours Monday-Friday 03:30-01:00 Saturday 03:30-00:45 Sunday 07:00-01:00
Baby Changing - Note
  • Located on the platform(s)
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Cardiff Central station

Web Kiosk No
Post Box - Opening Hors Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Tourist Information Office No
ATM Machine - Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
ATM Machine - Note
  • Located outside main entrance
Bureau de Change No
Shops Yes
Shops - Note
  • News agent
  • Convenience store

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 08:00-20:00
Helpline - Primary Phone Number 08453 003 005
Helpline - Minicom/Textphone (For customers with hearing impairments) 0845 300 6105
Helpline - Note

Disabled Persons Protection Policy available by post.

Customer Help Points No
Staff Help Monday-Sunday 10:00-18:00
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note
  • If you need assistance we recommend that you book at least 24 hours in advance of travel
  • All trains carry a ramp for wheelchair access

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
National Key Toilets - Note

In the subway near the lifts.  Available during staffing hours only.

Step Free Access Coverage Partial station
Step Free Access Coverage - Note

  • Platforms 1 - 7 have level access via lifts.  For Platform 0, please advise a member of staff in plenty of time so that a taxi can be arranged to take you to the platform.  During 2009-2010 installation of a lift is planned from the station concourse to this platform.
Impaired Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces 7
Accessible Car Park Equipment Yes
Wheelchairs Monday-Friday 03:45-02:00 Saturday 03:45-00:00 Sunday 07:00-03:45

Transport Links ^ Top

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