Cardiff Queen Street (CDQ)

Managed by Arriva Trains Wales

 
Cardiff Queen Street Railway Station
Station Terrace
Cardiff
CF10 4EY
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes
    Opening hours Monday-Saturday 05:30-00:00 Sunday 08:00-23:00
    Women-only waiting room No

  • Trolleys

  • Refreshments

    Note

    Buffet

    Cold drinks vending machine

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Cardiff Queen Street station
    Web kiosk No

  • Post box

    Note Outside the station

  • Tourist information office

    Tourist information office No

  • Shops

    Opening hours Monday-Friday 07:30-17:30 Saturday 09:00-16:00 Sunday Closed
    Note

    Kiosk

    News agent
 
 

Cardiff Queen Street

Stations made easy

Route planning around the station including maps and platforms

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Transport links

Connection time
5 minutes (minimum)
Car park
No
Taxi rank
No
Rail replacement
Use bus stops outside the station
Bus services
Yes

Limited service from stop outside station Mondays to Fridays

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 07:00-20:00
Saturday 08:00-21:00
Sunday 10:00-17:30
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

Near the main entrance

Penalty fares

Penalty Fares do not apply when travelling from Cardiff Queen Street station.

Accessibility and mobility access

Customer help points
Yes
Staff help
Monday-Saturday 05:30-23:59
Accessible ticket machines
Yes
Accessible ticket office counter
Monday-Friday 07:00-20:00 Saturday 08:00-21:00 Sunday 10:00-17:30
Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - All trains carry a ramp for wheelchair access
Accessible taxis
No
Accessible public telephones
No
Accessible toilets
Yes

Available during staffing hours

Step free access coverage
Partial station

Platforms 1 and 2 accessible by lift.

Access to Platform 3 is via stairlift and is inaccessible by wheelchair users.

Customer with reduced mobility travelling to Cardiff Bay are advised to catch the Bay Car bus opposite the station (outside the shop).  Alternatively, leave the train at Cardiff Central and catch the Bay Car bus across the road at the rear of Cardiff Central. 

Impaired mobility set down
No
Disabled parking
No
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Monday-Saturday 08:00-20:00
Sunday 11:00-20:00
Left luggage
No
Lost property
Yes

Contact nearest staffed station or Customer Relations

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Saturday 05:30-00:00
Sunday 08:00-23:00
CCTV
Within station

Station map

Station plan

Large station plan for Cardiff Queen Street

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