Cardiff Queen Street (CDQ)

Managed by Arriva Trains Wales 

 
Cardiff Queen Street Railway Station
Station Terrace
CF10 4EY
 

Station facilities

  • Station seating facilities

    Station seating facilities
  • Trolleys

  • Refreshments

    Note Buffet Cold drinks vending machine
  • ATM machine

  • Toilets

    Toilets
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

    Shops Kiosk News agent
 
 

Cardiff Queen Street

Stations made easy

Route planning around the station including maps and platforms

Show [CDQ] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Limited service from stop outside station Mondays to Fridays

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 20:00
Saturday 08:00 - 21:00
Sunday 10:00 - 17:30
Location

Near the main entrance

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from either ticket office or self-service ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00
 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
Lost Property
Yes
0845 6061 660
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services
Use bus stops outside the station

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Refreshment facilities
Yes
Buffet Cold drinks vending machine
Shops
Yes
Type of shops available
Kiosk News agent
Toilets
Yes
Baby changing facilities
No
National key toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:30 - 00:00
Sunday 08:00 - 23:00

Accessibility and mobility access

 
Helpline Contact
08453 003 005
Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
Help provided by on train staff outside staffing hours
Ramp for train access
Yes
Step free access coverage
No
Step free access note

Platforms 3 and 4 accessible by lift.

The is no access for wheelchair users to Platform 2 (serving Cardiff Bay only) .

Customers with reduced mobility travelling to Cardiff Bay are advised to catch the baycar (bus service number 6) from the stop opposite the station (outside the shop).  Alternatively, leave the train at Cardiff Central and catch the baycar bus from the stop across the road at the rear of Cardiff Central. 

 
Wheelchairs available
No
Nearest station with more facilities CRS Code

Station Map

 
Station plan

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Stations made easy
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