Chelmsford (CHM)

Managed by Greater Anglia 

 
Chelmsford station
Duke Street
Chelmsford
Essex
CM1 1HT
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

    Note Coffee shop Café Vending machines

  • ATM machine

    ATM machine Located on concourse

  • Toilets

    Toilets The toilets are located on each platform. The National key toilets are located on the Ground Floor, near the lifts; these toilets are operated by a radar key.

  • Pay phone

    Pay phone Cards and Coins

  • Internet

    Public Wi-Fi Yes

  • Post box

    Note

  • Tourist information office

  • Shops

    Shops Newsagent Flower stall Hairdresser Dry cleaner
 
 

Chelmsford

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Route planning around the station including maps and platforms

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Station Message: Alert!

From Sunday 23 December until Tuesday 1 January, major improvement work is taking place at London Liverpool Street and Stratford, closing the line between these stations. More information on how services are affected can be found on our engineering page.  

Getting to and from the station

 

Bicycle parking

Compound,Stands,Wheel Racks
Storage sheltered
Yes
Storage location

There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station.

Storage spaces
960
Storage CCTV
Yes
PlusBike (cycle hire)

http://www.bikeandgo.co.uk/ Cycle Hub (10 Bike & Go bicycles)
Car Park
Station Car Park
Operator
National Car Parks Ltd
Web address
http://www.ncp.co.uk
Email address
customer.service@ncp.co.uk
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
122  with 3 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Daily rate
£0.00
Off peak rate
£6.30
Saturday rate
£3.90
Sunday rate
£3.90
Weekly rate
£0.00
Monthly rate
£147.00
Annual rate
£1466.00
CCTV Coverage
No
Car Park
Premium Bay
Operator
National Car Parks Ltd
Phone number
0845 050 7080
Opening hours
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
15  with 0 accessible spaces available
Accessible car park equipment
Wheelchair users can use car park equipment at this station unaided 
Free of charge
No
Annual rate
£1900.00
CCTV Coverage
No
Onward travel information

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Taxi

There is a taxi rank outside the station.

Accessible taxis

Details of nearest taxis are shown on station information poster

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 05:50 - 23:00
Saturday 05:50 - 22:00
Sunday 07:00 - 23:00
Location
As part of the station improvement works there is a temporary ticket office open at the West entrance. Please note that this temporary ticket office will close at 2100 hrs each evening.
Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 00:01 - 23:59
Saturday 00:01 - 23:59
Sunday 00:01 - 23:59
 
Customer help points
Yes

Help point located on ticket hall concourse.

Lost Property
Yes
Lost property phone line service
Monday - Friday 09:00 - 17:00
Customer Services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Ticket gates
Yes

- 

CCTV
Yes
Location for Rail Replacement Services

Replacement transport stop at the bus stop on Victoria Road by station entrance

Facilities

 
ATM Machine
Yes
Located on concourse
Pay phones
Yes
Pay phones type
Cards and Coins
Post box
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Chelmsford station
Refreshment facilities
Yes
Coffee shop Café Vending machines
Shops
Yes
Type of shops available
Newsagent Flower stall Hairdresser Dry cleaner
Toilets
Yes
Toilets Location
The toilets are located on each platform. The National key toilets are located on the Ground Floor, near the lifts; these toilets are operated by a radar key.
Accessible toilets
Yes
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
Yes
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 028 28 78
Assisted travel

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Helpline opening hours
Monday - Sunday 08:00 - 20:00
Staff help available
Yes
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Lifts to both platforms

Wheelchairs available
Yes

Station Map

 
Station plan

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