Chelmsford (CHM)
Managed by Greater Anglia
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note Coffee shop Café Vending machines -
ATM machine
ATM machine Located on concourse -
Toilets
Toilets The toilets are located on each platform. The National key toilets are located on the Ground Floor, near the lifts; these toilets are operated by a radar key. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
Note -
Tourist information office
-
Shops
Shops Newsagent Flower stall Hairdresser Dry cleaner
Chelmsford
Getting to and from the station
Bicycle parking
Compound,Stands,Wheel Racks- Storage sheltered
- Yes
- Storage location
-
There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station.
- Storage spaces
- 960
- Storage CCTV
- Yes
- PlusBike (cycle hire)
http://www.bikeandgo.co.uk/ Cycle Hub (10 Bike & Go bicycles)- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Web address
- http://www.ncp.co.uk
- Email address
- customer.service@ncp.co.uk
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 122 with 3 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £0.00
- Off peak rate
- £6.30
- Saturday rate
- £3.90
- Sunday rate
- £3.90
- Weekly rate
- £0.00
- Monthly rate
- £147.00
- Annual rate
- £1466.00
- CCTV Coverage
- No
- Car Park
- Premium Bay
- Operator
- National Car Parks Ltd
- Phone number
- 0845 050 7080
- Opening hours
-
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 15 with 0 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Annual rate
- £1900.00
- CCTV Coverage
- No
- Onward travel information
-
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus
Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located outside the station on Duke Street.
- Taxi
-
There is a taxi rank outside the station.
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:50 - 23:00
Saturday 05:50 - 22:00
Sunday 07:00 - 23:00
- Location
- As part of the station improvement works there is a temporary ticket office open at the West entrance. Please note that this temporary ticket office will close at 2100 hrs each evening.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards validators
- Yes
- Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 00:01 - 23:59
Saturday 00:01 - 23:59
Sunday 00:01 - 23:59
- Customer help points
- Yes
-
Help point located on ticket hall concourse.
- Lost Property
- Yes
- Lost property phone line service
-
Monday - Friday 09:00 - 17:00
- Customer Services
-
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- Yes
-
-
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop at the bus stop on Victoria Road by station entrance
Facilities
- ATM Machine
- Yes
- Located on concourse
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Post box
- Yes
- Public Wi-Fi
- Yes
- Find WiFi Hotspots around Chelmsford station
- Refreshment facilities
- Yes
- Coffee shop Café Vending machines
- Shops
- Yes
- Type of shops available
- Newsagent Flower stall Hairdresser Dry cleaner
- Toilets
- Yes
- Toilets Location
- The toilets are located on each platform. The National key toilets are located on the Ground Floor, near the lifts; these toilets are operated by a radar key.
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
-
Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Lifts to both platforms
- Wheelchairs available
- Yes
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