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Crosskeys (CKY)

Crosskeys station, Risca Road, Crosskeys, Caerphilly County, NP11 7BU

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens

Staff Help Available

  • Staff Help Available Monday to Friday: No
  • Staff Help Available Saturday: No
  • Staff Help Available Sunday: No

Assistance will be provided by the Conductor on the train.

Customer Help Points

Yes

Customer help points are available on both platforms.

Customer Services Notes

Contact our Customer Relations team directly via the Transport for Wales Website.

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Category B2.

Step free access is available to Platform 1 (to Ebbw Vale) from the station car park.

Step free access is available to Platform 2 (to Cardiff) via Carlton Terrace.

Ticket barriers and gates

No

Accessible ticket machines

Yes

The ticket machine(s) take cash, and major debit and credit cards.

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

.

Staff Help

Staff help available
  • Staff help available Monday to Friday: No
  • Staff help available Saturday: No
  • Staff help available Sunday: No

Assistance will be provided by the Conductor on the train.

Customer Help Points and Meeting Point

Yes

Customer help points are available on both platforms.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

No

Refreshment Facilities

No

Bicycle Storage

Spaces

4 spaces

Cycle lockers are located adjacent to the pick up point and the southbound platform (for services to Cardiff Central).

Type of Storage

Lockers

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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