Last updated:Today at 10:19
Train companies affected:Avanti West Coast, London Northwestern Railway, London Overground, Southern
Cleethorpes (CLE)
Cleethorpes station, Station Approach, Cleethorpes, North East Lincolnshire, DN35 8AX
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:45 - 19:30
- Opening Hours,Saturday: 06:45 - 19:30
- Opening Hours,Sunday: 09:00 - 19:30
Location
The Ticket Office is located on the station concourse.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 20:00
- Staff Help Available,Saturday: 05:00 - 20:00
- Staff Help Available,Sunday: 08:00 - 20:00
Customer Help Points
Yes
Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Left Luggage
Unavailable
Lost Property
Available
Customers can use https://www.missingx.com/en to locate missing lost property.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Level access is provided from the station entrance to all platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The accessible toilets are located on the Station Concourse; these toilets are operated by a radar key.
Waiting rooms
- Waiting rooms,Monday to Saturday: 06:45 - 19:30
- Waiting rooms,Sunday: 09:00 - 19:30
There is no waiting room, however waiting shelters are available on the platforms which are available 24 hours a day.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 20:00
- Staff help available,Saturday: 05:00 - 20:00
- Staff help available,Sunday: 08:00 - 20:00
Customer Help Points
Yes
Help Points are available on all platforms and the station concourse to contact a member of our team in emergencies or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline,Monday to Sunday: Available
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on the Station Concourse no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Help Point location
Help Points are available inside and outside this station
Toilets
Available
The toilets are located on the station concourse.
Accessible Toilets
Available
The accessible toilets are located on the Station Concourse; these toilets are operated by a radar key.
Baby Changing
Available
Waiting Rooms
- Waiting Rooms,Monday to Saturday: 06:45 - 19:30
- Waiting Rooms,Sunday: 09:00 - 19:30
There is no waiting room, however waiting shelters are available on the platforms which are available 24 hours a day.
Seating Area
Available
Operator
TransPennine Express
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
30 spaces
Accessible spaces
2 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £4.20
- Rate on Saturday £4.20
- Rate on Sunday £4.20
- Rate per week £19.00
- Rate per month £62.00
- Rate per 3 months £163.00
- Rate per year £485.00
Notes
The Daily Car Parking rate is valid until 2359hrs on the day of issue, and does not extend in to the following day
Refreshment Facilities
Available
Refreshments are available from the No 1 and No 2 Pubs.
Public Telephones
Yes
Post Boxes
Available
Bicycle Storage
Spaces
18 spaces
Type of Storage
Stands
Location
Within car park, within station, on station concourse
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
TransPennine Express replacement buses will depart from the station car park.
Northern replacement buses pick up / drop off at the entrance to the station car park.
From Saturday 31 May until 1400 Sunday 8 June, replacement buses will depart from Grant Street (adjacent to The Old Vic).
The nearest taxi rank is on Grant St at the top of the station approach.
Information to plan your onward journey is available in a printable format here