Cheltenham Spa (CNM)

Managed by First Great Western

 
Queens Road
Cheltenham
Gloucestershire
GL51 8NP
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes

    Sheltered seating available on the platforms and by the ticket office.
    Waiting Rooms Available
    Note

    Situated by the ticket office and platform.

    Women-only waiting room No

  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine No
    Bureau de change No

  • Toilets

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Cheltenham Spa station
    Web kiosk No

  • Post box

  • Tourist information office

    Tourist information office No

  • Shops

    Shops No
 
 

Cheltenham Spa

Stations made easy

Route planning around the station including maps and platforms

Show [CNM] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes

Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

Sheltered cycle storage
Yes
Cycle storage location
Platforms 1 & 2, front of station, Gloucester Road entrance
Car park
Yes

Station Car Park - 150 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Parking is free for valid blue badge holders



APCOA Parking (UK) Limited (Operator)

0845 165 2030 (primary)
Taxi rank
Yes

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Rail replacement

Front of the station

Bus services
Yes

Information to plan your onward journey is available in a printable format here

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 05:45-20:15
Saturday 05:45-19:15
Sunday 08:15-20:15
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

Two ticket machines are available, one in the booking hall and the other is located just past the booking hall on the left above the southbound platform. Both machines will accept main credit/debit cards and cash and can provide tickets to all mainland destinations.


In ticket hall and on Bristol bound platform

Penalty fares

Penalty Fares apply to journeys from Cheltenham Spa station when travelling with:

  • First Great Western

Accessibility and mobility access

Customer help points
Yes
Staff help
Monday-Sunday 05:00-01:00
Monday-Friday Closed
Saturday Closed
Sunday Closed
Accessible ticket machines
No
Accessible ticket office counter
No
Induction loop
No
Ramp for train access
Yes
Accessible taxis
Yes

Accessible Taxis available at this station Please call our assist line for assistance.

Accessible public telephones
No
Accessible toilets
No
Step free access coverage
Whole station

Access ramps steeper than 1:12 gradient but staff assistance available.

Impaired mobility set down
Yes

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Disabled parking
Yes
Accessible car park equipment
Yes

Accessible ticket machine in the car park.

Wheelchairs
Yes
Ticket gates
No

General services information

Customer service
Yes
Monday-Sunday 07:00-22:00
Please call our Customer Services Centre on 08457 000 125 (07:00-22:00 every day)
Left luggage
No
Lost property
Yes
Monday-Sunday 07:00-22:00
Lost Property enquiries 08457 000 125 (07:00-22:00 every day)
British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Friday 05:00-01:35
Saturday 05:00-23:35
Sunday 06:00-00:00

Station map

Station plan

Large station plan for Cheltenham Spa

View larger version
Stations made easy
Show [CNM] route

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