Stations & Destinations

Station Facilities: Cheltenham Spa (CNM)

Queens Road
Cheltenham
Gloucestershire

GL51 8NP

Last changed: 19:52 on 15 Jul 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Stations Made Easy NEW!
Local Area Map
Local Bus Map

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Sunday 05:00-01:00 Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number	0871 200 49 24
TrainTrackerText	Text dep CNM to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Sunday 05:00-01:00 Monday-Friday 05:45-20:15 Saturday 05:45-19:15 Sunday 08:15-20:15
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	Yes

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 05:45-20:15 Saturday 05:45-19:15 Sunday 08:15-20:15

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	Two ticket machines are available, one in the booking hall and the other is located just past the booking hall on the left above the southbound platform. Both machines will accept main credit/debit cards and cash and can provide tickets to all mainland destinations.
Machine Location	In ticket hall and on Bristol bound platform

Telesales

Monday-Sunday 07:00-22:00

Telesales - Primary Phone Number

08457 000125

Telesales - Fax Number

0845 600 8363

Telesales - Minicom/Textphone (For customers with hearing impairments)

0800 294 9209

Telesales - Web Address

www.firstgreatwestern.co.uk

Oyster PrePay

Travelcard - Note

Penalty Fares

Penalty Fares apply to journeys from Cheltenham Spa station when travelling with:

First Great Western

General Services Information ^ Top

Service	Details
Customer Service	Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number	08457 000 125
Customer Service - Fax Number	0845 600 8363
Customer Service - Minicom/Textphone (For customers with hearing impairments)	0800 294 9209
Customer Service - Address	First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address	www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address	fgwfeedback@firstgroup.com
Left Luggage	No
Lost Property	Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number	08457 000 125
Lost Property - Minicom/Textphone (For customers with hearing impairments)	0800 294 9209
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Seating Area - Note	Sheltered seating available on the platforms and by the ticket office.
Waiting Rooms	Available
Waiting Rooms - Note	Situated by the ticket office and platform.
Women-Only Waiting Room	No
Trolleys	Yes
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Showers	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Cheltenham Spa station
Web Kiosk	No
Post Box	No
Tourist Information Office	No
ATM Machine	No
Bureau de Change	No
Shops	No

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Note	You can book your assistance, reserve a seat and Pay for your ticket by calling our free assist booking line. Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Daily 07:00 to 22:00
Customer Help Points	No
Staff Help	Monday-Sunday 05:00-01:00 Monday-Friday Closed Saturday Closed Sunday Closed
Accessible Ticket Machines	No
Accessible Ticket Office Counter	No
Induction Loop	No
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	Accessible Taxis available at this station Please call our assist line for assistance.
Accessible Public Telephones	No
National Key Toilets	No
Step Free Access Coverage	Whole station
Step Free Access Coverage - Note	access ramps steeper than 1:12 gradient but staff assistance available
Impaired Mobility Set Down	Yes
Impaired Mobility Set Down - Note	Set- Down / Pick up Points are available at the station entrance
Disabled Parking	Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment	Yes
Accessible Car Park Equipment - Note	Accessible ticket machine in the car park.
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Cycle Storage Location

Platforms 1 & 2, front of station, Glos Road entrance

Car Park: Station Car Park

Operator	APCOA Parking (UK) Limited
Web Address	www.apcoa.co.uk
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	150
Notes	Parking is free for valid blue badge holders

Taxi Rank

Yes

Taxi Rank - Note

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Bus Services

Yes

Bus Services - Note

'Stagecoach' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.stagecoachbus.com/cheltenham

Frequent, daily 'Stagecoach' bus route 'D' links the station forecourt with the city centre and the race course.

Buy a Cheltenham PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Metro Services

Car Hire

Cycle Hire

Monday-Sunday 24 hours

Cycle Hire - Note

Operated by OY Bike - please visit www.oybike.com for membership details.

Cycles can be located adjacent to the taxi rank.

Local Transport Link

Plan your journey to and from the station with Traveline