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Station Facilities: Colchester (COL)

Current Station Information

 

Managed by National Express East Anglia 

North Station
Colchester

CO1 1XD

Last changed: 14:42 on 19 Nov 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep COL to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Friday 00:01-23:59 Saturday 00:01-23:59 Sunday 00:01-23:59
Staffing - Note

The Stations Supervisor's Office can be found on Platform 4.

CCTV Yes
CCTV - Coverage Within station Car park Cycle storage

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Help Point/Phone Staffed response Emergency services
Staffed Information Point Yes

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 04:30-23:15 Saturday 04:30-22:30 Sunday 06:00-23:15
Ticket Office - Note

 

Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description

Ticket Express

Machine Location

Ticket hall and station entrance

Telesales Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Telesales - Primary Phone Number 0845 600 7245
Telesales - Fax Number 01603 214517
Telesales - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Telesales - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Telesales - Web Address www.nationalexpress.com
Telesales - Note

Closed on Christmas Day and Boxing Day

Oyster PrePay No
Penalty Fares

Penalty Fares apply to journeys from Colchester station when travelling with:

  • National Express East Anglia (Except when travelling to Chappel & Wakes Colne, Bures and Sudbury)

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Customer Service - Primary Phone Number 0845 600 7245
Customer Service - Fax Number 01603 214517
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Customer Service - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Customer Service - Web Address www.nationalexpress.com
Customer Service - Email Address nxea.customerrelations@nationalexpress.com
Customer Service - Note

Closed on Christmas Day and Boxing Day

Left Luggage No
Lost Property Monday-Friday 08:00-22:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Lost Property - Primary Phone Number 0845 600 7245
Lost Property - Fax Number 01603 214517
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Lost Property - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Lost Property - Email Address nxea.lostproperty@nationalexpress.com
Lost Property - Note

The hours shown above are for the Lost property phone line. 

Closed on Christmas Day and Boxing Day.

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available (Two)
Women-Only Waiting Room Yes
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • Café
  • Coffee kiosk
  • Cold drinks vending machine
  • Food vending machine
Toilets Yes
Toilets - Note

Available on platforms 2 and 4.

Baby Changing Yes
Baby Changing - Note
  • Located in the disabled toilets on the platform
Showers No
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note

Find WiFi Hotspots around Colchester station

Web Kiosk Yes
Post Box Yes
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes
Shops - Note
  • News agent
  • Dry cleaner
  • Mini supermarket
  • Passport Photo Booth

Accessibility ^ Top

Service Details
Helpline Monday-Friday 08:00-20:00 Saturday 09:00-18:00 Sunday 09:00-18:00
Helpline - Primary Phone Number 0800 028 28 78
Helpline - Fax Number 01603 214517
Helpline - Minicom/Textphone (For customers with hearing impairments) 0845 606 7245
Helpline - Address National Express East Anglia Customer Services Centre Norwich Station Station Approach Norwich NR1 1EF
Helpline - Web Address www.nationalexpress.com
Helpline - Email Address nxea.assistedtravel@nationalexpress.com
Helpline - Note

Closed on Christmas Day and Boxing Day

Customer Help Points Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help To be confirmed by station operator
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis No
Accessible Taxis - Note

Details of nearest taxis are shown on station information poster

Accessible Public Telephones No
National Key Toilets Yes
National Key Toilets - Note

RADAR key accessible toilets are on platforms 2 and 4.

For information about National Key Toilets visit  www.radar-shop.org.uk

Step Free Access Coverage Whole station
Step Free Access Coverage - Note

  • Step free access throughout the station using lifts and stairlifts between platforms
Impaired Mobility Set Down No
Disabled Parking Yes
Number of Disabled Parking Spaces 16
Accessible Car Park Equipment No
Wheelchairs Yes

Transport Links ^ Top

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