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Station Facilities: Chippenham (CPM)

Managed by First Great Western 

Cockle Bury Road
Chippenham

SN15 3QE

Last changed: 19:52 on 15 Jul 2009

Current Station Information ^ Top

Service Details
Opening Hours Monday-Sunday 05:00-01:30 Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep CPM to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Saturday 05:30-22:15 Sunday 07:00-22:15 Monday-Friday 05:30-22:15 Saturday 05:30-22:15
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:50-20:00 Saturday 05:50-19:30 Sunday 07:50-19:30
Self Service Ticket Machines Yes
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location In ticket hall
Telesales Monday-Sunday 07:00-22:00
Telesales - Primary Phone Number 08457 000125
Telesales - Fax Number 0845 600 8363
Telesales - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Telesales - Web Address www.firstgreatwestern.co.uk
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Chippenham station when travelling with:
  • First Great Western

General Services Information ^ Top

Service Details
Customer Service Monday-Sunday 07:00-22:00
Customer Service - Primary Phone Number 08457 000 125
Customer Service - Fax Number 0845 600 8363
Customer Service - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
Customer Service - Address First Great Western Freepost SWB40576 Plymouth PL4 6ZZ
Customer Service - Web Address www.firstgreatwestern.co.uk/ContactUs
Customer Service - Email Address fgwfeedback@firstgroup.com
Left Luggage No
Lost Property Monday-Sunday 07:00-22:00
Lost Property - Primary Phone Number 08457 000 125
Lost Property - Minicom/Textphone (For customers with hearing impairments) 0800 294 9209
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note Seated area is available at all platforms and the main entrance hall,sheltered seating area in platforms
Waiting Rooms Available
Waiting Rooms - Note waiting room at the station entrance and platforms.
Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Refreshment Facilities - Note
  • at the station entrance opp the ticket office.
Toilets Yes
Baby Changing Yes
Showers No
Pay Phone Yes -
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Chippenham station
Web Kiosk Yes
Post Box Yes
Tourist Information Office No
ATM Machine No
Bureau de Change No
Shops No
Shops - Note
  • internet cafe available at the station entrance.

Accessibility ^ Top

Service Details
Helpline Yes
Helpline - Note Assist booking line Tel 0800 197 1329 Textphone 0800 294 9209 Daily
Customer Help Points No
Staff Help Monday-Friday 05:30-22:15 Saturday 05:30-22:15 Sunday 07:00-22:15
Accessible Ticket Machines Yes
Accessible Ticket Machines - Note Accessible ticket machines are located at the station entrance by the ticket office.
Accessible Ticket Office Counter Yes
Accessible Ticket Office Counter - Note Low-level accessible counter is available induction loop fitted to the law level counter.
Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note
  • All platforms have fixed portable ramp. Some of our trains also have a ramp on board. All First Great Western train services can carry manual or powered wheelchairs. Please see First Great Western's <a href="/passenger_services/disabled_passengers/fgw_scooter.pdf">Guide to Mobility Scooters</a> for full details.

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note Accessible taxis are available. Please request staff assistance
Accessible Public Telephones Yes
Accessible Public Telephones - Note Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to
National Key Toilets No
Step Free Access Coverage Partial station
Step Free Access Coverage - Note
  • partial access to either platform via barrow crossing with staff assistace only. Ticket office and South car park are step free, North car park access via footbrigde only.
Impaired Mobility Set Down Yes
Impaired Mobility Set Down - Note Set- Down / Pick up Points are available at the station entrance
Disabled Parking Yes
Disabled Parking - Note
  • Disabled parking: Customers must ensure that the International Blue permit is displayed in the car windscreen. Disabled parking is free of charge at all fgw stations.
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note Accessible ticket machine is available at the car park.
Wheelchairs Yes

Transport Links ^ Top

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