Station Facilities: Chester (CTR)

Managed by Arriva Trains Wales 

Chester Railway Station,
City Road,
Chester,

CH1 3NS

Last changed: 13:55 on 17 Apr 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep CTR to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Full Time
Staffing Hours Monday-Sunday 24 hours
CCTV Yes

Information Systems ^ Top

Service Details
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Saturday 05:30-23:00 Sunday 07:30-22:00
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine description Tickets for immediate travel only. Cash and card payments are accepted by these machines.
Machine Location There are two ticket machines on the main concourse situated either side of the ATM machines.
Telesales Monday-Sunday 24 hours
Telesales - Note Telesales can be collected quoting a valid reference number.
Oyster PrePay No

General Services Information ^ Top

Service Details
Customer Service Monday-Saturday 08:00-20:00 Sunday 11:00-20:00
Customer Service - Primary Phone Number 0845 6061 660
Customer Service - Fax Number 029 2064 5349
Customer Service - Address St Mary's House, 47 Penarth Road Cardiff CF10 5DJ
Customer Service - Web Address http://www.arrivatrainswales.co.uk
Customer Service - Email Address customer.relations@arrivatrainswales.co.uk
Left Luggage No
Left Luggage - Note Due to security reasons all left luggage facilities have been withdrawn.
Lost Property Yes
Lost Property - Primary Phone Number 0845 6061 660
Lost Property - Web Address http://www.arrivatrainswales.co.uk
Lost Property - Email Address customer.relations@arrivatrainswales.co.uk
Lost Property - Note

Contact nearest staffed station or Customer Relations

British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Seating Area - Note There are seats and benches sited at various locations on the station.
Waiting Rooms To be confirmed by station operator
Women-Only Waiting Room No
Trolleys Yes
Refreshment Facilities Yes
Refreshment Facilities - Note Buffet
Toilets Yes
Baby Changing No
Pay Phone Yes -
Public WiFi No
Web Kiosk No
Post Box Yes
Post Box - Note Located on the concourse
Tourist Information Office No
Tourist Information Office - Note The nearest Tourist Information is located in Chester City Centre
ATM Machine Yes
ATM Machine - Note Located on concourse
Bureau de Change No
Bureau de Change - Note Euros and travellers cheques are accepted at the ticket office
Shops Yes
Shops - Note News agent

Accessibility ^ Top

Service Details
Helpline Monday-Sunday 08:00-20:00
Helpline - Primary Phone Number 08453 003 005
Helpline - Primary Textphone Number 08457 585 469
Helpline - Note

Disabled Persons Protection Policy available by post.

Customer Help Points No
Staff Help Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Accessible Ticket Machines Yes
Accessible Ticket Office Counter Yes
Induction Loop Yes
Ramp for Train Access To be confirmed by station operator
Ramp for Train Access - Note If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis Yes
Accessible Public Telephones Yes
National Key Toilets Yes
Step Free Access Coverage Whole station
Imparied Mobility Set Down Yes
Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment Yes
Wheelchairs No

Transport Links ^ Top

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