Chester (CTR)

Managed by Arriva Trains Wales

 
Chester Railway Station
City Road
Chester
CH1 3NS
 

Station facilities

  • Station seating facilities

    First Class lounge No
    Seating area Yes

    There are seats and benches sited at various locations on the station.
    Opening hours Monday-Sunday 03:00-01:00
    Note

    Opening hours are the same as the station opening hours

    Women-only waiting room No

  • Trolleys

  • Refreshments

    Note

    Coffee shop

    Buffet

    Public House/Bar

  • ATM machine

    Opening hours Monday-Sunday 03:00-01:00
    Notes

    Located on concourse
    Bureau de change No

  • Toilets

    Note

    Monday - Saturday 06:00 - 22:00

    Sunday 07:00 - 2200

  • Pay phone

    Pay phone Cards and coins

  • Internet

    Public Wi-Fi No
    Note

    Find WiFi Hotspots around Chester station
    Web kiosk No

  • Post box

    Note Located on the platform(s)

  • Tourist information office

    Tourist information office No
    Note

    The nearest Tourist Information is located in Chester city centre

  • Shops

    Shops Yes
    Note

    News agent
 
 

Chester

Stations made easy

Route planning around the station including maps and platforms

Show [CTR] route

 

Transport links

Connection time
5 minutes (minimum)
Cycle storage
Yes

Cycle Storage is located behind the buffet on the main concourse.

Sheltered cycle storage
Partial
Cycle storage location
in the concourse
Car park
Yes

Chester East - 113 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

National Car Parks Ltd (Operator)

0845 050 7080 (primary)
customer.service@ncp.co.uk

Charges: £5.50 daily, £22.00 weekly, £84.48 monthly, £253.44 three-monthly, £880.00 annually


Chester West - 123 spaces

Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Standard Parking and Disabled Parking only



National Car Parks Ltd (Operator)

0845 050 7080 (primary)
customer.service@ncp.co.uk

Charges: £5.50 daily, £22.00 weekly, £84.48 monthly, £253.44 three-monthly, £880.00 annually

Taxi rank
Yes

Outside the station front

Monday-Sunday 24 hours
Rail replacement

At the bus stop outside the station front

Bus services
Monday-Saturday 06:00-23:00 Sunday 08:00-22:00

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PLUSBUS ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.plusbus.info

There is a "RailLink" bus sevice which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Onward travel
Plan your journey to and from the station with Traveline

Ticket buying and collection

Ticket office opening
Monday-Friday 05:45-23:00
Saturday 06:30-22:30
Sunday 07:30-22:00
Self-service machines
Yes
Collect from counter
Yes
Collect from machine
Yes

 


There are 3 machines next to the ticket barrier

Penalty fares

Penalty Fares apply to journeys from Chester station when travelling with:

  • Merseyrail


Penalty Fares do not apply if travelling with:

  • Arriva Trains Wales
  • Northern Rail
  • Virgin Trains

Accessibility and mobility access

Customer help points
No
Staff help
Monday-Sunday 24 hours
Accessible ticket machines
Yes
Accessible ticket office counter
Monday-Friday 05:45-23:00 Saturday 06:30-22:30 Sunday 07:30-22:00
Induction loop
Yes
Ramp for train access
Yes - If you need assistance we recommend that you book at least 24 hours in advance of travel - All trains carry a ramp for wheelchair access
Accessible taxis
Yes
Accessible public telephones
Yes
Accessible toilets
Yes
Step free access coverage
Whole station

From 10 January until 21 March 2011, both lifts will be out of operation.  If you are unable to use the stairs please contact a member of staff for assistance.

Impaired mobility set down
Yes
Disabled parking
Yes - 6 spaces
Accessible car park equipment
Yes
Wheelchairs
No
Ticket gates
No

General services information

Customer service
Yes
Monday-Saturday 08:00-20:00
Sunday 11:00-20:00
Left luggage
No
Due to security reasons all left luggage facilities have been withdrawn.
Lost property
Yes

Contact nearest staffed station or Customer Relations

British Transport Police
0800 40 50 40

Staffing

Staffing level
Full-time
Monday-Sunday 24 hours

The station is usually closed to the public for cleaning between 01:00 and 03:00.

CCTV
Within station

Station map

Station plan

Large station plan for Chester

View larger version
Stations made easy
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