Clydebank (CYK)
Clydebank station, Chalmers Street, Clydebank, West Dunbartonshire, G81 1RT
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:30 - 14:34
- Opening Hours,Saturday: 09:50 - 16:50
- Opening Hours,Sunday: Unavailable
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 07:30 - 14:30
- Staff Help Available,Sunday: Unavailable
Customer Help Points
Yes
Passenger Assistance Meeting Points
Ticket Office platform 1.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.
Platform 1
By the pole, next to the sheltered seating and help point at the ticket office.
Platform 2
By the lamp post next to the help point, shelter and customer information screen.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday: Unavailable
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are only made audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station. Steep ramps to both platforms, connecting footbridge with stairs between platforms
Please take care when boarding/alighting the train at platform 1, as the stepping distance between the train and the platform may be more prominent than at other platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 07:30 - 14:30
- Staff help available,Sunday: Unavailable
Customer Help Points
Yes
Passenger Assistance Meeting Points
Ticket Office platform 1.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.
Platform 1
By the pole, next to the sheltered seating and help point at the ticket office.
Platform 2
By the lamp post next to the help point, shelter and customer information screen.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
As part of our COVID-19 response, toilets are opened upon request. The toilets are located on Platform 1. Available during ticket office opening hours
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Seating Area
Available
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Sheltered
No
CCTV
No
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off on Chalmers Street.
Please click on the below link for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
