Station facilities
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Station seating facilities
First Class lounge No Seating area Yes Waiting Rooms None Note Platform roofs on all platforms. Seats underneath roof on platform 1. Seats on platform 2, not under roof. Shelters with perch seats on platforms 3 and 4.
Women-only waiting room No -
Trolleys
-
Refreshments
-
ATM machine
ATM machine No Bureau de change No -
Toilets
Note Ladies and Gents' toilets available on Platform 1.
-
Pay phone
Pay phone No -
Internet
Public Wi-Fi No Note Web kiosk No -
Post box
-
Tourist information office
Tourist information office No -
Shops
Shops Yes Note Passport Photo Booth
Crystal Palace
- Connection time
- 4 minutes (minimum)
- Cycle storage
Yes
- Sheltered cycle storage
- No
- Cycle storage location
-
station front
- Car park
-
Yes
Station Car Park - 13 spaces
Monday-Sunday 24 hours
Charges apply: Daily (including Sundays and Public Holidays)
Charges: £5.20 daily, £21.50 weekly, £82.00 monthly, £730.00 annually
- Taxi rank
-
No
Information on taxis from this station is available at www.traintaxi.co.uk
- Rail replacement
-
Existing bus stops in A214 Anerley Road.
- Bus services
-
Yes
Information to plan your onward journey is available in a printable format here
- Onward travel
-
Plan your journey to and from the station with Traveline
Ticket buying and collection
- Ticket office opening
-
Monday-Friday 06:20-19:45
Saturday 06:45-20:10
Sunday 07:45-16:20
- Self-service machines
- Yes
- Collect from counter
- Yes
- Collect from machine
-
Yes
Located in the booking hall
- Get Oyster card here
-
Yes
- Top up Oyster pay as you go here
-
Yes
- Use Oyster pay as you go here
-
Yes
- Oyster information
- Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
- London fare zone
-
Zone 3/4
- Penalty fares
-
Penalty Fares apply to journeys from Crystal Palace station when travelling with:
- London Overground
- Southern Railway
Accessibility and mobility access
- Customer help points
-
Yes
- Staff help
-
Monday-Friday 06:20-19:45
Saturday 06:50-20:05
Sunday 07:30-16:05
- Accessible ticket machines
-
Yes
- Accessible ticket office counter
-
No
- Induction loop
-
Yes
- Ramp for train access
-
Yes
- If you need assistance we recommend that you book at least 24 hours in advance of travel
- Accessible taxis
-
Yes
London Black Cab area.
- Accessible public telephones
-
Yes
- Nearest stations with more facilities
-
East Croydon
East Croydon - Accessible toilets
-
No
- Step free access coverage
- No part of station
No step-free access to plaforms. Step-free interchange available between platforms 2 (to Croydon/Beckenham) and 3 (to Victoria from London Bridge/Sydenham). Nearest step-free station is West Norwood.
- Impaired mobility set down
-
Yes
In Car Park
- Disabled parking
-
Yes
- 1 spaces
- Accessible car park equipment
-
No
- Wheelchairs
-
No
- Ticket gates
- Yes
General services information
- Customer service
-
No
- Left luggage
-
No
- Lost property
-
Yes
Call Southern Customer Services 08451 272920 for items left on Southern trains.
Property found on London Overground trains or stations may be held locally for a few days before being sent on to TfL's Lost Property Office, typically arriving between two and seven days after it was lost. For enquiries, please call 0845 330 9882 (0830 – 1600, Monday to Friday except Bank Holidays)
If you have left your property at a specific station within the past two days, you can enquire at the station's ticket office, or use the
TfL lost property form.
- British Transport Police
-
0800 40 50 40
Staffing
- Staffing level
- Part-time
Monday-Friday 06:20-19:45
Saturday 06:45-20:10
Sunday 07:45-16:20
Station map
- Station plan
-
View larger version
- Stations made easy
- Show [CYP] route
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